Technical Support Specialist

3 days ago

Nairobi, Nairobi Area, Kenya Dechans Enterprises Co., Limited Full time 600,000 - 1,200,000 per year

Company Description

Dechans Enterprises Co., Ltd. is a Kenyan-based renewable energy solutions provider focused on deploying advanced solar technologies to bridge the energy access gap in underserved rural communities. Our core services include the design, installation, and maintenance of off-grid and hybrid solar PV systems, as well as solar water heating solutions and borehole solarization for agricultural applications. In addition to renewable energy services, we supply electrical equipment to government institutions and development agencies, supporting public infrastructure and rural electrification programs. Our products include customized solar kits and 5G-enabled solar-powered security camera systems, and our upcoming AI-powered platform will enhance post-installation service delivery.

Role Description

This is a full-time, on-site role located in Nairobi for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction is achieved. Daily tasks include diagnosing technical issues, providing timely resolutions, and maintaining a high level of customer support. The role also involves analyzing technical problems and collaborating with the team to develop effective solutions.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical skills for diagnosing and solving technical problems
  • Customer Support and ensuring Customer Satisfaction skills
  • Excellent communication skills and ability to work in a team
  • Experience in renewable energy or related fields is a plus
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

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