Commission Based Debt Collections Officers

1 day ago

Nairobi, Nairobi Area, Kenya CDL Full time 300,000 - 600,000 per year

Job Title: Commission Based Debt Collections Officers Number of Positions: 10 Remuneration: Commission Based Key Responsibilities • Proactively monitor debtor accounts to identify those with overdue payments. • Contact debtors via phone, email, letters, or in -person (field visits), to request payment of outstanding balances. • Negotiate payment plans, settlements, or other repayment arrangements consistent with company policies. • Follow up persistently to ensure payments are made as agreed. • Investigate and resolve any discrepancies in debtor accounts, such as mismatches, disputes, or incorrect billing. • Maintain accurate and up -to -date records of all communications, payments, promises to pay, and outstanding balances. • Comply with all relevant laws, regulations, policies, and ethical standards applicable to debt collection. • Handle debtor personal data in accordance with the Data Protection Act 2019: maintain confidentiality, secure storage, only use for authorized purposes. • Meet or exceed collection targets or performance metrics. • Communicate effectively with internal stakeholders to ensure clarity and consistency in processes. Requirements Qualifications & Skills • Minimum of a high school certificate. Additional qualifications in finance, accounting, business, public relations, or a related field is an advantage. • Prior experience in debt collection, credit control, telemarketing, insurance, or related finance / customer -facing roles is beneficial. • Strong negotiation and persuasion skills. • Excellent verbal and written communication abilities. • Good problem -solving skills and attention to detail. • Ability to work under pressure, handle difficult conversations, and maintain composure. • Familiarity with relevant legal and regulatory frameworks governing debt collection in Kenya. • Proficient in using computers, debt collection or CRM software, and basic spreadsheet tools. • Good time management skills; ability to prioritize tasks and manage a large number of accounts. • High level of integrity and ability to handle sensitive/confidential information.

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