Sales Supervisor

7 days ago

Nairobi, Nairobi Area, Kenya Solvo Global Careers Full time 80,000 - 120,000 per year

Sales Supervisor – Nairobi, Kenya

Salary Range:
80,000 KES – 120,000 KES
Average Salary:
100,000 KES
Schedule:
Monday to Friday, 5:00 PM – 2:00 AM (Kenya Standard Time, converted from 9:00 AM – 6:00 PM EST)
Language Requirement:
Advanced English proficiency is mandatory

Job Description

The Sales Development Team Lead (Sales Supervisor) is responsible for monitoring team performance, providing coaching and training, fostering a positive team culture, and ensuring process optimization. This role acts as a bridge between SDRs and BDRs, driving results through leadership, motivation, and operational excellence.

Key Responsibilities

  1. Team Performance Monitoring

  2. Track daily KPIs (scheduled meetings, attended meetings, onboardings, activations).

  3. Ensure achievement of individual and team goals.
  4. Identify deviations and implement corrective actions promptly.

  5. Record performance evaluations for team members.

  6. Coaching and Continuous Development

  7. Provide frequent and constructive feedback to each SDR.

  8. Conduct 1:1 coaching sessions to improve prospecting, communication, and tool usage skills.

  9. Onboarding New Team Members

  10. Ensure new hires understand the services offered.

  11. Deliver direct call training.

  12. Support their adaptation until they meet baseline performance indicators.

  13. Motivation and Team Culture

  14. Foster a positive, collaborative, and results-driven environment.

  15. Implement recognition and reward initiatives to strengthen engagement.

  16. Process and Tool Optimization

  17. Identify new sales niches.

  18. Ensure proper use of work platforms.
  19. Collaborate with other departments to adjust processes based on business needs.
  20. Provide strategic leads for sales efforts.

  21. Upload contact lists only when necessary.

  22. Reporting

  23. Present weekly and monthly reports to the team and supervisor.

  24. Act as the liaison between SDRs and BDRs.
  25. Record and monitor daily attendance reports.
  26. Update daily reports on SDR and BDR activities (IA's, Onboarding, Activations).

Skills and Qualifications

  • Leadership:
    Inspiring and guiding the team toward achieving goals.
  • Communication:
    Clear, persuasive, and empathetic interaction with team and clients.
  • Problem-Solving:
    Quickly addressing challenges and finding effective solutions.
  • Adaptability:
    Adjusting strategies in response to market changes or team needs.
  • Emotional Intelligence:
    Understanding and managing emotions to build trust and motivation.
  • Conflict Resolution:
    Handling disputes within the team or with clients professionally.
  • Time Management:
    Prioritizing tasks and ensuring deadlines are met.
  • Decision-Making:
    Making informed choices under pressure.
  • Motivational Skills:
    Keeping the team engaged and driven.
  • Resilience:
    Staying positive and focused despite setbacks.
  • Advanced English:
    Essential for communication with international teams and clients.

Application Instructions

Interested candidates may send their CV to

Or contact via WhatsApp at

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