Sales & Operations Coordinator

11 hours ago

Nairobi, Nairobi Area, Kenya Riana Group Full time 12,000 - 60,000 per year

Sales & Operations Coordinator — Q-SYSJob OverviewResponsible for coordinating and ensuring the Sales representatives meet their targets.As the International Sales & Operations Coordinator for Q-SYS, you will be the backbone of our sales execution — combining daily sales support, efficient process management, and data-driven insights to drive growth across our smart Queue Management, Customer Experience Feedback, Digital Signage, and Booking Engine solutions. You will ensure seamless client coordination, sales cycle efficiency, accurate reporting, and operational excellence for our projects across multiple markets.Key ResponsibilitiesResponsibilitiesSales Coordination (Execution & Client Support)Coordinate end-to-end sales order cycle for all Q-SYS products — from proposals, pricing, and demos to contract closure — with 100% accuracy.Prepare and track client quotations, proposals, and project documentation with zero errors.Liaise with clients, channel partners, and internal teams to ensure all deliverables are on trackOrganize sales team meetings, demos, site surveys, and technical handovers.Support PoCs (Proof of Concept) and pilots with documentation, TATs, and feedback follow-ups.Sales Operations (Data, Processes & Reporting)Own and update the Q-SYS sales pipeline, dashboards, and CRM with 100% data integrity.Track KPIs: conversion rates, lead aging, proposal win rates, sales/installation timelines, and collections.Prepare weekly, monthly, and quarterly management reports highlighting revenue progress, pipeline status, and variances.Maintain up-to-date dashboards on sales/lead/project statuses — especially for key verticals like healthcare, banking, and government.Identify sales process bottlenecks and propose at least 2 improvements per quarter.Coordinate with finance on invoices, collections, and payment follow-ups to maintain ontime payments.Cross-Functional & Client Delivery SupportCollaborate closely with operations, , and technical teams to align delivery timelines with client commitments.Ensure >90% OTIF (On Time In Full) for project delivery.Proactively flag delays or risks to stakeholders, and coordinate mitigation plans.Maintain high client satisfaction by closing feedback loops for installations, escalations, or complaints.DeliverablesOrder Processing AccuracyCRM Data IntegrityProposal/Quote TATClient Query ResponsePipeline Conversion RateOn-Time CollectionsOTIF Project DeliveryProcess Improvement InitiativesReporting Accuracy & TimelinessRequirementsBachelor's degree in Business, Sales, IT, or related field.2–4 years' experience in international sales coordination and/or sales operations — ideally in B2B SaaS, CX solutions, or smart technologies.Hands-on experience with CRM (Zoho, Salesforce, or similar), Excel (advanced), and project tracking tools.Knowledge of SAAS sales to B2B is a big plus.Strong organizational skills with an analytical mindset — can juggle multiple clients, markets, and projects simultaneously.Excellent communication skills and cross-cultural awareness.Why Join Us?You'll play a pivotal role in redefining how hospitals, banks, and governments enhance customer experience through smart queuing, real-time feedback, and data-driven decisions. You'll get ownership, growth, and the chance to work on impactful tech — not just another sales desk job.To apply, kindly send your resume and cover email application to by20th September 2025. Clearly indicate the job title in your subject: Sales & Operations Coordinator — Q-SYS.

  • Sales and Operations Coordinator

    11 hours ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time 1,200,000 - 2,400,000 per year

    About this Role:Our client delivers innovative IT solutions across Africa, empowering organizations across multiple sectors. They are seeking a Sales and Operations Coordinator to support their growing team. In this role, you will be responsible for coordinating sales activities and ensuring that sales representatives meet their targets. You will serve as...

  • Sales Coordinator

    2 weeks ago

    Nairobi, Nairobi Area, Kenya CSM Tech Africa Full time 900,000 - 1,200,000 per year

    CSM Technologiesis hiring qualified candidates having relevant experience in sales coordination. S/He will be responsible for assisting the sales team with daily operations including data entry, order processing, lead management, and scheduling. S/He needs to work across departments such as marketing, customer service, and IT, while maintaining accurate...

  • Sales Support Coordinator

    11 hours ago

    Nairobi, Nairobi Area, Kenya BURN MANUFACTURING Full time $30,000 - $60,000 per year

    About the roleBURN is seeking a highly organised, analytical, and proactive Sales Support Coordinator to manage the full spectrum of back-office operations for the Partnerships, Wholesale, and Business Development unit. This role ensures seamless execution across the department — enabling sales managers to focus exclusively on lead generation, client...

  • Finance and Operations Coordinator

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Allied Talent Partners Full time 1,200,000 - 2,400,000 per year

    Finance and Operations Coordinator Department: FinanceEmployment Type: Full TimeLocation: NairobiReporting To: Director of OperationsDescription Allied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in...

  • Operations Fleet Coordinator

    11 hours ago

    Nairobi, Nairobi Area, Kenya Ampersand Rwanda Ltd Full time 1,200,000 - 1,500,000 per year

    Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.About AmpersandAmpersand is Africa's E-mobility pioneer. Ampersand...

  • Finance and Operations Coordinator

    11 hours ago

    Nairobi, Nairobi Area, Kenya Allied Talent Partners Full time $1,440 - $14,400 per year

    Department:FinanceEmployment Type:Full TimeLocation:NairobiReporting To:Director of OperationsDescriptionAllied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in emerging economies, with an initial...

  • Finance and Operations Coordinator

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Allied Talent Partners Full time 1,200,000 - 2,400,000 per year

    Department:FinanceLocation:NairobiDescriptionAllied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in emerging economies, with an initial focus on Africa. ATP connects vetted, experienced,...

  • Sales & Appointments Coordinator (Remote)

    11 hours ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time £20,000 - £40,000 per year

    About the RoleWe are seeking a driven and compassionate Sales & Appointments Coordinator to join our team supporting a network of clinics in the UK. This is a fully remote role focused on following up with incoming leads, nurturing them through the sales journey, and securing confirmed appointments for our clinics. The ideal candidate is proactive,...

  • Sales Operations Analyst

    11 hours ago

    Nairobi, Nairobi Area, Kenya Canonical - Jobs Full time $40,000 - $80,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Associate Sales Operations Analyst

    11 hours ago

    Nairobi, Nairobi Area, Kenya Canonical - Jobs Full time $40,000 - $80,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...