Sales and Operations Coordinator

11 hours ago

Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time 1,200,000 - 2,400,000 per year

About this Role:Our client delivers innovative IT solutions across Africa, empowering organizations across multiple sectors. They are seeking a Sales and Operations Coordinator to support their growing team. In this role, you will be responsible for coordinating sales activities and ensuring that sales representatives meet their targets. You will serve as the backbone of sales execution providing daily sales support, streamlining processes, and using data-driven insights to fuel growth across key solutions, including Smart Queue Management, Customer Experience Feedback, Digital Signage, and Booking Engine platforms. Additionally, you will play a crucial role in maintaining seamless client coordination, enhancing sales cycle efficiency, ensuring accurate reporting, and supporting operational excellence for projects across multiple markets.Key Responsibilities:​Sales Coordination (Execution & Client Support) Coordinate end-to-end sales order cycle for all the company's products from proposals, pricing, and demos to contract closure with 100% accuracy.  Prepare and track client quotations, proposals, and project documentation with zero errors.  Liaise with clients, channel partners, and internal teams to ensure all deliverables are on track   Organize sales team meetings, demos, site surveys, and technical handovers.  Support PoCs (Proof of Concept) and pilots with documentation, TATs, and feedback follow-ups.Sales Operations (Data, Processes & Reporting) Own and update the sales pipeline, dashboards, and CRM with 100% data integrity.  Track KPIs: conversion rates, lead aging, proposal win rates, sales/installation timelines, and collections.  Prepare weekly, monthly, and quarterly management reports highlighting revenue progress, pipeline status, and variances.  Maintain up-to-date dashboards on sales/lead/project statuses especially for key verticals like healthcare, banking, and government.  Identify sales process bottlenecks and propose at least 2 improvements per quarter.  Coordinate with finance on invoices, collections, and payment follow-ups to maintain on time payments. Cross-Functional & Client Delivery Support Collaborate closely with operations, , and technical teams to align delivery timelines with client commitments.  Ensure >90% OTIF (On Time In Full) for project delivery.  Proactively flag delays or risks to stakeholders, and coordinate mitigation plans.  Maintain high client satisfaction by closing feedback loops for installations, escalations, or complaints.RequirementsQualifications:Bachelor's degree in Business, Sales, IT, or related field.  3 – 5 years experience in international sales coordination and/or sales operations ideally in B2B SaaS, CX solutions, or smart technologies.  Hands-on experience with CRM (Zoho, Salesforce, or similar), Excel (advanced), and project tracking tools.  Knowledge of SAAS sales to B2B is a big plus.  Strong organizational skills with an analytical mindset can juggle multiple clients, markets, and projects simultaneously.  Excellent communication skills and cross-cultural awareness.HOW TO APPLY Send you CV to us at: Email Subject Line: Sales and Operations CoordinatorApplications will be reviewed on a rolling basis

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