Sales & Appointments Coordinator (Remote)

2 days ago

Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time £20,000 - £40,000 per year
About the Role

We are seeking a driven and compassionate Sales & Appointments Coordinator to join our team supporting a network of clinics in the UK. This is a fully remote role focused on following up with incoming leads, nurturing them through the sales journey, and securing confirmed appointments for our clinics. The ideal candidate is proactive, target-driven, and able to build trust quickly with potential clients while maintaining professionalism and empathy.

Key Responsibilities

  • Respond to and follow up on all incoming leads via phone, email, and digital channels.

  • Effectively communicate the value of clinic services and address client queries with clarity and empathy.

  • Guide prospects through the sales funnel, ensuring they progress to confirmed bookings/appointments.

  • Maintain accurate and timely records of all interactions, leads, and conversions in the CRM system.

  • Meet and exceed individual KPIs, including call volume, conversion rates, and appointment targets.

  • Collaborate with clinic teams to ensure seamless handover of confirmed appointments.

  • Provide feedback and insights on lead quality, client concerns, and sales trends.

  • Work independently with minimal supervision while delivering consistent results.

Requirements
Key Requirements

  • Bachelor's degree in Business, Marketing, Communications, or related field.

  • Proven experience in sales, telesales, or appointment-setting roles.

  • Excellent communication skills with the ability to engage English native speakers effectively.

  • Strong interpersonal skills with the ability to balance empathy, patience, and persuasion.

  • Results-oriented with a proven track record of meeting or exceeding targets.

  • Self-motivated, disciplined, and able to thrive in a fully remote environment.

  • Tech-savvy, with proficiency in CRM tools, MS Office, and remote communication platforms.

  • A go-getter attitude with resilience, adaptability, and drive.

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