Social Media

2 days ago

Nairobi, Nairobi Area, Kenya Kienyeji Culture Full time 900,000 - 1,200,000 per year

We are a fast-growing small business specializing in fresh, authentic kienyeji chicken. Our mission is to provide quality products while giving our customers a seamless and personal experience—from the moment they place an order to when their chicken reaches their doorstep.

Job Overview:

We are looking for a proactive and organized Social Media & Customer Service Coordinator to join our team. This role is key in managing our online presence, handling customer orders, and ensuring every customer has a smooth and satisfying experience with us.

Key Responsibilities:


• Create engaging content for our social media platforms to promote our kienyeji chicken and connect with customers.


• Respond quickly and professionally to customer inquiries and messages.


• Process orders accurately and coordinate timely deliveries.


• Confirm payments and maintain clear transaction records.


• Follow up with customers for feedback, address any concerns, and build lasting relationships.


• Support sales promotions and marketing campaigns to grow our reach and customer base.

Qualifications:


• Familiarity with social media platforms and basic digital marketing.


• Strong communication and customer service skills.


• Organized, detail-oriented, and able to multitask.


• Experience in customer service or order management is an added advantage.


• Comfortable with basic tools such as spreadsheets, mobile payment systems, or simple CRMs.

Why Join Us?

This is more than just a job—it's an opportunity to grow with a proudly Kenyan small business. Your work will directly contribute to our success and customer satisfaction. We value creativity, dedication, and a positive attitude, and we are excited to welcome someone who shares our passion for delivering quality kienyeji chicken and excellent service.

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