FMCG CRM Specialist MJ000586

5 days ago

Nairobi, Nairobi Area, Kenya Sunda International Full time 900,000 - 1,200,000 per year

Job Summary:

The CRM Specialist will be responsible for managing and maintaining strong customer relationships, ensuring smooth store registration, assisting with customer order collection, and sustaining effective sales channels. The role requires a proactive individual who can travel extensively, adapt to various customer needs, and ensure seamless operations through effective use of CRM tools and office systems.

Key Responsibilities:

  1. Manage and oversee store registration processes to ensure accuracy and compliance.
  2. Assist customers in the collection of orders, ensuring timely and satisfactory delivery
  3. Maintain and monitor sales channels to enhance customer engagement and retention.
  4. Update and manage CRM systems and records to ensure accurate and up-to-date customer information.
  5. Collaborate with sales and operations teams to improve customer service processes and efficiency.
  6. Prepare and submit reports on customer interactions, sales activities, and market feedback.
  7. Provide customer support, resolving queries and escalating issues when necessary.

Qualifications & Skills:

  1. Proficiency in office software (e.g., Microsoft Office Suite) and CRM systems.
  2. Degree in business related course.
  3. Strong logical thinking and excellent verbal communication skills.
  4. Highly organized, detail-oriented, and able to manage multiple tasks effectively.
  5. Self-motivated, hardworking, and willing to travel extensively for work purposes.
  6. Ability to work independently and as part of a team in a fast-paced environment.

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