Product Specialist

5 days ago

Nairobi, Nairobi Area, Kenya Robert Walters Full time $104,000 - $130,878 per year

A dynamic, fast-growing health technology NGO is seeking a Product Specialist - Mission Critical Medical Devices to lead product strategy, education, adoption, and sales of lifesaving neonatal and paediatric health care technologies across Africa.

This is a rare opportunity to make a tangible impact on health care outcomes for newborns and children by driving the visibility, uptake, and effective use of critical medical devices. The Product Specialist will be at the forefront of expanding the organisation's footprint across public and private health care settings, working closely with distributors, hospitals, NGOs, ministries of health, and other key stakeholders.

The role blends technical expertise, sales enablement, and customer engagement to ensure these devices are not only available but also used effectively to save lives. Success will be measured by increased product adoption, strengthened stakeholder relationships, and improved health care provider capacity to deliver quality care.

Key Responsibilities:

  • Develop and execute strategies to increase product visibility and adoption in collaboration with distributors
  • Identify and pursue new business opportunities with hospitals, NGOs, ministries of health, and other partners
  • Deliver engaging, hands-on training sessions for health care providers and distributor teams on device usage and maintenance
  • Provide pre- and post-sales technical support, including device setup, troubleshooting, and performance monitoring
  • Monitor market trends, gather user feedback, and inform product positioning and development strategies
  • Track sales progress, customer interactions, training sessions, and field activities, maintaining accurate CRM records

Key Qualifications:

  • Bachelor's degree in Marketing, Nursing, Biomedical Engineering, or related discipline (Master's degree advantageous)
  • Minimum 3 years' experience in business development or sales within the medical devices sector
  • Proven track record in product training, clinical education, or technical support
  • Familiarity with neonatal monitoring devices such as CPAP systems, phototherapy units, or oxygen therapy equipment
  • Knowledge of the neonatal and maternal health care landscape in Sub-Saharan Africa

Key Personal Skills:

  • Strong communication and interpersonal skills for engaging diverse stakeholders
  • Ability to simplify complex technical information into impactful training
  • Proactive problem-solving and field troubleshooting capabilities
  • Comfortable working independently and travelling regularly within the region

If you are passionate about improving health care outcomes through innovative medical technologies, and have strong experience in product training, sales, and stakeholder engagement, please submit your application below.

Desired Skills and Experience
Lead generation

Identifying new business

Sales and business development skills

deep understanding of medical device functionality

Technical expertise during sales pitches, tenders

Ability to deliver engaging, hands-on training sessions on device usage and maintenance.

Strong customer support and relationship management

Knowledgeable on Market Trends

Proficiency in tracking sales progress, customer interactions, training sessions, and field activitie

Bachelor's degree in Marketing, Nursing, Biomedical Engineering, or a related discipline (Master's degree preferred)

Familiarity with neonatal monitoring devices such as CPAP systems or oxygen therapy equipment (preferred)

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