Front Office Executive

4 days ago


Nairobi Area Kenya Bridge Talent Management Full time $40,000 - $60,000 per year

We are currently hiring a Front Office Executive on behalf of our client in the hospitality industry. The ideal candidate should have prior experience working in a hotel front office environment, with a solid understanding of guest relations, reservations, and front desk operations. Key Responsibilities:Handle guest check -in and check -out procedures smoothly and professionallyManage phone, email, and in -person reservationsAddress and resolve guest inquiries, concerns, and complaints promptlyMaintain the guest ledger and manage billing and payment processesCoordinate with other departments to ensure guest satisfactionManage online bookings and guest communication platformsAssist with daily front office reports and documentationUpsell hotel services and packages to maximize revenueEnsure professional front desk presentation and conduct RequirementsMinimum 2 years of experience in a hotel front office or guest service roleStrong communication and interpersonal skillsFamiliarity with hotel reservation systems / PMS Well -groomed and professional appearanceAbility to handle high -pressure situations with grace and efficiencyFlexible with shifts, including weekends and holidays BenefitsMinimum 2 years of experience in a hotel front office or guest service roleStrong communication and interpersonal skillsFamiliarity with hotel reservation systems / PMS (e.g., Opera, IDS, Cloudbeds)Well -groomed and professional appearanceAbility to handle high -pressure situations with grace and efficiencyFlexible with shifts, including weekends and holidays



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