Front Office Manager

17 hours ago

Nairobi, Nairobi Area, Kenya Hyatt Regency Nairobi Westlands Full time 1,200,000 - 2,400,000 per year

We are seeking a dynamic and highly experienced
Front Office Manager
to join our Front Office team in a world-class, five-star hotel environment. The ideal candidate will be a proven leader with a passion for delivering exceptional guest experiences while driving operational excellence in all aspects of the Front Office.

The Candidate:

  • A confident, guest-focused professional with a natural ability to create memorable experiences and inspire a culture of hospitality excellence.
  • A results-oriented leader with a
    minimum of 2 years' experience as a Front Office Manager
    in a large, luxury hotel operation.
  • A strong business acumen with the ability to analyze performance, optimize resources, and contribute to revenue and profitability goals.
  • A
    deep understanding of front office operations
    , including superior knowledge and hands-on expertise with systems such as
    Opera, Reserve, and related technologies
    .
  • A
    self-starter
    who thrives in a fast-paced, demanding environment and demonstrates the initiative to anticipate challenges and act decisively.
  • Skilled at managing, coaching, and developing a diverse team to deliver consistent, seamless, and outstanding guest service at all times.
  • A polished communicator with strong interpersonal and problem-solving skills, capable of building trust and collaboration across all hotel departments.
  • Hyatt experience or prior exposure to global luxury hotel chains will be considered a significant advantage.

Qualifications & Requirements:

  • Bachelor's degree in Hospitality Management or a related field preferred.
  • At least
    2 years' proven track record as a Front Office Manager
    in a luxury five-star property with high guest volumes.
  • Extensive knowledge of
    front office procedures, systems, and technology platforms
    (Opera PMS expertise is a must).
  • Demonstrated ability to lead with confidence, mentor teams, and resolve complex guest situations with poise and professionalism.
  • Strong financial and analytical skills with the ability to forecast, budget, and control costs effectively.
  • Exceptional organizational skills, attention to detail, and the ability to balance multiple priorities seamlessly.
  • Flexibility to work varied schedules, including weekends and holidays, as the role demands.

This is an outstanding opportunity for a seasoned hospitality leader with a track record of success in luxury hotel operations. If you are passionate about creating flawless guest journeys while driving team excellence, we would love to hear from you.

  • Front Desk Receptionist

    17 hours ago

    Nairobi, Nairobi Area, Kenya Foxes Building & Construction Full time 40,000 - 60,000 per year

    Company DescriptionWe specialize in Architectural & Interior Design, Structural Design, Preparation of Bill of Quantities, Building & Construction and Real Estate DevelopmentRole DescriptionThis is a full-time, on-site role for a Front Desk Receptionist located in Nairobi County, Kenya. The Front Desk Receptionist will be responsible for managing the...

  • Office Administrator

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Bayes Consulting Full time 30,000 - 120,000 per year

    Company DescriptionBayes Consulting is a leading technology and strategy firm dedicated to transforming Africa's energy and climate sectors by leveraging emerging technologies. We specialize in developing innovative, data-driven solutions that address critical challenges in energy access, renewable energy infrastructure financing, and grid optimization.Role...

  • Specialist, Facilities and Office Services

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Athena Full time 1,500,000 - 2,500,000 per year

    Role OverviewWe are seeking an exceptional Specialist to oversee the operations of a high-end office complex with integrated staff accommodation. The ideal candidate will have a 5-star hospitality or luxury real estate background, with proven experience in front office management, client relations, and operational excellence. This role requires a polished...

  • Customer Service Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Hillspan Insurance Brokers Full time 600,000 - 1,200,000 per year

    Company DescriptionHillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional...

  • Admin Officer

    17 hours ago

    Nairobi, Nairobi Area, Kenya Digital Divide Data (DDD) Full time $100,000 - $120,000 per year

    Company DescriptionAbout Digital Divide Data (DDD)Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world's leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed...

  • Admin Officer

    17 hours ago

    Nairobi, Nairobi Area, Kenya digital divide data Full time $10,000 - $15,000 per year

    Company Description About Digital Divide Data (DDD)Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world's leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed...

  • Human Resources Assistant

    17 hours ago

    Nairobi, Nairobi Area, Kenya Zocom Limited Full time 120,000 - 180,000 per year

    Zocom Limited, a leading provider ofPersonal Protective Equipment and safety gear, is seeking amotivated and organized HR Assistant (with Front Office Skills)to join our dynamic team. You will play a vital role in supporting our HR department by ensuring efficient administrative operations, managing front office duties, and contributing to a smooth employee...

  • Receptionist

    17 hours ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time 200,000 - 400,000 per year

    About The RoleWe are an outdoor advertising and signage solution seeking a friendly, organized, and customer-focused Receptionist to be the first point of contact for clients and visitors. This role is ideal for someone who thrives in a fast-paced environment, communicates with ease, and takes pride in creating a welcoming atmosphere.Key...

  • Office Management

    17 hours ago

    Nairobi, Nairobi Area, Kenya YIMBIK-KENYA ( Future global health and food security) Full time 300,000 - 600,000 per year

    Company DescriptionYIMBIK-KENYA (Youth Initiative for Microbiology and Biotechnology-Kenya) is a dynamic society dedicated to advancing research, innovation, and entrepreneurship in microbiology and biotechnology. As a legally registered national association, YIMBIK-KENYA is committed to shaping the future of health, agriculture, and environmental...

  • Office Manager

    17 hours ago

    Nairobi, Nairobi Area, Kenya Brookhill Projects Limited Full time 400,000 - 1,200,000 per year

    We are seeking a proactive and detail-oriented Office Manager to oversee daily operations and keep our busy office running smoothly and efficiently. The ideal candidate should be a great communicator and have keen eye for detail.Key ResponsibilitiesOverseeing the day-to-day running of the office and supporting our team to do their best work.Creating and...