Front Office Manager

2 days ago

Nairobi, Nairobi Area, Kenya Hyatt Regency Nairobi Westlands Full time 1,200,000 - 2,400,000 per year

We are seeking a dynamic and highly experienced
Front Office Manager
to join our Front Office team in a world-class, five-star hotel environment. The ideal candidate will be a proven leader with a passion for delivering exceptional guest experiences while driving operational excellence in all aspects of the Front Office.

The Candidate:

  • A confident, guest-focused professional with a natural ability to create memorable experiences and inspire a culture of hospitality excellence.
  • A results-oriented leader with a
    minimum of 2 years' experience as a Front Office Manager
    in a large, luxury hotel operation.
  • A strong business acumen with the ability to analyze performance, optimize resources, and contribute to revenue and profitability goals.
  • A
    deep understanding of front office operations
    , including superior knowledge and hands-on expertise with systems such as
    Opera, Reserve, and related technologies
    .
  • A
    self-starter
    who thrives in a fast-paced, demanding environment and demonstrates the initiative to anticipate challenges and act decisively.
  • Skilled at managing, coaching, and developing a diverse team to deliver consistent, seamless, and outstanding guest service at all times.
  • A polished communicator with strong interpersonal and problem-solving skills, capable of building trust and collaboration across all hotel departments.
  • Hyatt experience or prior exposure to global luxury hotel chains will be considered a significant advantage.

Qualifications & Requirements:

  • Bachelor's degree in Hospitality Management or a related field preferred.
  • At least
    2 years' proven track record as a Front Office Manager
    in a luxury five-star property with high guest volumes.
  • Extensive knowledge of
    front office procedures, systems, and technology platforms
    (Opera PMS expertise is a must).
  • Demonstrated ability to lead with confidence, mentor teams, and resolve complex guest situations with poise and professionalism.
  • Strong financial and analytical skills with the ability to forecast, budget, and control costs effectively.
  • Exceptional organizational skills, attention to detail, and the ability to balance multiple priorities seamlessly.
  • Flexibility to work varied schedules, including weekends and holidays, as the role demands.

This is an outstanding opportunity for a seasoned hospitality leader with a track record of success in luxury hotel operations. If you are passionate about creating flawless guest journeys while driving team excellence, we would love to hear from you.

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