Project Administrator

JOB TITLE: PROJECT ADMINISTRATORAbout This Job:Q -SourcingLimited trading as Q -Sourcing Servtec is a manpower management solutions firmoperating in the East African Region in the countries of Uganda, Kenya,Tanzania, Rwanda, and South Sudan.On behalf ofour client, we are looking for a competent, skilled, and experienced Project Administrator to work in Nairobi, KenyaDUTIES & RESPONSIBILITIES:Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.Ensure service to client(s) is offered as per the SLA and within the contracted pricingMaintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.Follow established procedures and protocols for handling customer inquiries, complaints, and feedback, resolving disputes as per B2B contract provisions,Keep accurate records of customer interactions, transactions, inquiries, and resolutions.Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.Negotiate with clients on new business opportunities,Proactively manage business and operational risks,Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service deliveryStay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.Participate in training and professional development activities to enhance customer service skills and knowledge.Prepare timely and accurate project reports for clients and internal stakeholdersOverall responsible for the financial performance of the account(s) handled KNOWLEDGE,SKILLS, AND EXPERIENCE:· A Bachelor's degree from a recognizeduniversity in customer/international relations, Engineering or business relatedcourse · At least 5 years' experience is asimilar or closely related role· Proven experience in officeadministration, customer service, or related roles.· Experience working in a medium tolarge production/processing/manufacturing company· Working knowledge of EHS in theproduction/processing/manufacturing industry· Strong people management skills.· Excellent communication andinterpersonal skills.· Analytical, problem solver with a keeninterest in numbers· Proficiency in office software· Strong organizational skills andattention to detail.· Ability to multitask and prioritizeworkload effectively.· Experience working in a human resourceoutsourcing setting is an added advantage Interestedand qualified applicants should submit their applications through the linkbelow.Note:Only shortlisted applicants will becontacted.Q -SOURCING SERVTEC IS AN EQUALOPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.   Requirements A Bachelor's degree from a recognizeduniversity in customer/international relations, Engineering or business relatedcourse · At least 5 years' experience is asimilar or closely related role· Proven experience in officeadministration, customer service, or related roles.· Experience working in a medium tolarge production/processing/manufacturing company· Working knowledge of EHS in theproduction/processing/manufacturing industry· Strong people management skills.· Excellent communication andinterpersonal skills.· Analytical, problem solver with a keeninterest in numbers· Proficiency in office software· Strong organizational skills andattention to detail.· Ability to multitask and prioritizeworkload effectively.· Experience working in a human resourceoutsourcing setting is an added advantage