Head of Human Resources

Human Resources Manager: People Group

Job Overview

The position holder is responsible for providing transactional, operational and strategic services across all facets of HR in order to support the business to deliver its strategy and create sustainable value for key stakeholders.

This role must create the employee value proposition for Samsung Electronics East Africa (SEEA - Kenya, Uganda, Tanzania, Rwanda, Ethiopia and potentially other regional markets) to ensure that the right talent is attracted and retained for the business.

The position will be based in Nairobi, Kenya.

Key Objectives

Generalist HR Functions:

• Act as a single point of contact for all HR-related issues across East Africa.
• Manage end-to-end recruitment, onboarding, and induction processes.
• Maintain employee records, contracts, and HR documentation in compliance with local labor laws.
• Coordinate payroll inputs, leave administration, and statutory deductions.
• Oversee performance appraisal cycles and help managers with goal setting.
• Handle disciplinary actions, investigations, and conflict resolution.
• Manage offboarding and exit interviews to capture feedback and mitigate risks.
• Lead employee engagement programs and well-being initiatives.

Strategic HR Leadership

• Develop and execute regional HR strategies aligned with the company's vision and goals.
• Act as a strategic advisor to senior management on HR matters across East Africa.
• Support cross-border operations with scalable, compliant HR practices.

Talent Acquisition & Onboarding

• Lead recruitment and selection efforts across all East African operations.
• Establish partnerships with local recruitment firms, universities, and talent platforms.
• Oversee effective onboarding programs tailored to each country.

Employee Relations & Compliance

• Ensure adherence to labor laws, regulations, and statutory requirements in Kenya and other countries of operation.
• Serve as the primary point of contact for employee relations and dispute resolution.
• Implement fair, transparent disciplinary and grievance procedures.

Performance Management

• Roll out performance management systems and KPIs across the region.
• Facilitate performance appraisals and staff development discussions.
• Promote a culture of continuous feedback and accountability.

Compensation & Benefits

• Conduct regular salary benchmarking and recommend adjustments.
• Administer competitive benefits and incentive programs across the region.
• Ensure payroll compliance in coordination with finance and legal departments.

Training & Development

• Identify skill gaps and design training programs tailored to regional needs.
• Lead leadership development, mentorship, and succession planning initiatives.
• Promote learning and development to improve employee engagement and productivity.

HR Data Management & Reporting

• Maintain accurate HR records and employee databases.
• Prepare regular HR reports for senior leadership on headcount, turnover, diversity, etc.
• Use HRIS tools effectively to streamline HR operations.

Culture & Engagement

• Foster a diverse and inclusive workplace culture across multiple countries.
• Organize employee engagement initiatives and staff wellness programs.
• Lead internal communication campaigns to promote transparency and alignment.

Qualifications and Experience

• Bachelor's degree in Human Resource Management, Organisational Psychology, or related field.
• Professional HR certification (CHRP, CIPD, SHRM) is highly preferred.
• 7+ years of progressive HR experience, with at least 3 years in a managerial role.
• Experience managing HR across multiple East African countries is essential.
• Strong knowledge of Kenyan labor laws; familiarity with labor laws in East Africa is a plus.
• Experience in multinational or regional organizations is preferred.

Personal Attributes

• Strategic thinking and hands-on execution
• Strong interpersonal and negotiation skills
• Cross-cultural communication and regional sensitivity
• Knowledge of HRIS systems (Workday) and Microsoft Office Suite
• High integrity, confidentiality, and professionalism
• Ability to travel within East Africa