Regional Director of Operations East Africa

3 days ago


Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

About Our Client

A leading retailer specializing in premium interior ceramics and tiling products, including bathtubs, tiles, toilet seats, taps, and more. They boast a reputation for delivering outstanding customer service and high-quality products.

As they look to the future, they are seeking a dynamic Regional Director of Operations East Africa to step into a pivotal leadership role, with the potential to take over as Chief Executive Officer in the near future.

Key Responsibilities:

  • Lead Customer Experience Excellence: Elevate the customer journey by ensuring our stores meet the highest standards in housekeeping, visual merchandising, and product availability. Your role includes regular store visits, coaching staff, and ensuring the consistent application of our customer-focused culture.
  • Drive Financial Growth: Set and achieve financial targets across the region while closely managing expenses. You'll report on performance metrics to senior management in South Africa and ensure all business units are aligned with our growth strategy.
  • Develop and Inspire Teams: Build, mentor, and lead high-performance teams. Your leadership will foster a culture of accountability, innovation, and continuous improvement, ensuring that all team members thrive in their roles.
  • Ensure Operational Excellence: Be the operational leader across East Africa, traveling frequently to maintain close relationships with store teams and ensure smooth, efficient operations.

Requirements:

  • Minimum of 10 years in retail leadership, ideally with experience managing multiple locations.
  • Strong financial understanding and the ability to use key metrics to drive business results.
  • A proven track record of building, leading, and developing successful teams.
  • Passion for delivering exceptional customer experiences through effective team management and operational excellence.
  • Results-Oriented Mindset: A proactive, driven leader who thrives on meeting and exceeding goals.
  • The ability to travel frequently within the region is essential.

Benefits:

  • Competitive compensation package
  • A clear path to executive leadership
  • The chance to make a tangible impact in a dynamic and supportive work environment


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