Strategic Retail Operations Director

2 weeks ago


Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

Job Title: Deputy Chief Executive East Africa

About the Role:

We are seeking a highly skilled and experienced leader to drive business growth and operational excellence across East Africa. As Deputy Chief Executive, you will be responsible for leading our retail operations in the region, developing and implementing strategies to achieve financial targets, and inspiring high-performance teams.

Key Responsibilities:

  • Customer Experience Excellence: Ensure our stores meet the highest standards in housekeeping, visual merchandising, and product availability.
  • Financial Growth: Set and achieve financial targets across the region while closely managing expenses.
  • Team Development: Build, mentor, and lead high-performance teams, fostering a culture of accountability, innovation, and continuous improvement.
  • Operational Excellence: Travel frequently to maintain close relationships with store teams and ensure smooth, efficient operations.

Requirements:

  • Minimum 10 years in retail leadership, ideally with experience managing multiple locations.
  • Strong financial understanding and the ability to use key metrics to drive business results.
  • Proven track record of building, leading, and developing successful teams.
  • Passion for delivering exceptional customer experiences through effective team management and operational excellence.
  • Ability to travel frequently within the region.

What We Offer:

  • Competitive compensation.
  • A clear path to executive leadership.
  • The chance to make a tangible impact in a dynamic and supportive work environment.


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