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Back Office Officer

3 months ago

Nairobi, Nairobi Area, Kenya I&M Bank Full time

ABOUT THE COMPANY

I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator

JOB SUMMARY

Academic QualificationsBachelor's Degree in Business, Banking or related field.Work Experience.At least one (1) year relevant experience in a similar role in a similar sized organization.Skills & AttributesPlanning & Organizational skillsAnalytical skills and attention to detailStrong oral and written communication skillsInterpersonal skills to manage stakeholders at all levelsEthics and integrityExcellent judgment and analytical abilities and impeccable integrity.Strong commercial awareness and an ability to connect to business goals

RESPONSIBILITIES

Carefully vet and process cheques, ensuring accuracy and completeness.Scan and correct cheques, notify stakeholders of in-house cheque statuses.Reconcile outward cheques, ensuring accuracy against reports.Confirm rates with treasury as needed before processing.Accurately process DMS instructions within SLA, minimizing errors.Accurately process salaries and EFTs, reconciling accounts.Manage standing orders and remittances on time.Handle direct debit payments efficiently.Timely and accurate processing of internal transfersAddress customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

REQUIRED SKILLS

Stakeholder communication, Customer relations, Internal control, Budgeting, financial planning, Reporting

REQUIRED EDUCATION

Bachelor's degree