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Hospitality Services Supervisor

3 months ago

Nairobi, Nairobi Area, Kenya Veteran Mission Hospital Full time

Veteran Mission Hospitals Limited was born from the identification of the presence of a huge gap in the medical industry which is between what the people need and what is available in the industry.

Summary

Are you an experienced professional in hospitality management looking to bring your skills to the healthcare sector? Veteran Mission Hospital in Syokimau, Nairobi, is seeking a dedicated and detail-oriented Hospitality Services Supervisor to ensure our patients and visitors receive exceptional hospitality services.


Key Responsibilities:
Oversee and manage the daily operations of the hospital's hospitality services, including housekeeping, catering, and laundry.
Ensure high standards of cleanliness, hygiene, and comfort in all areas of the hospital.
Supervise and train hospitality staff, including housekeepers, kitchen staff, and laundry workers.
Develop and implement service standards and protocols to enhance patient and visitor satisfaction.
Coordinate with other hospital departments to ensure seamless delivery of hospitality services.
Manage inventory and supplies, ensuring timely procurement and cost-effective use of resources.
Conduct regular inspections to ensure compliance with hospital policies and health and safety regulations.
Address and resolve any issues or complaints related to hospitality services promptly and professionally.
Monitor and evaluate the performance of hospitality staff, providing constructive feedback and support.
Develop and manage the hospitality services budget, ensuring efficient allocation of resources.
Implement and oversee quality improvement initiatives to enhance service delivery.
Maintain accurate records of hospitality services activities, inventory, and staff performance.
Ensure proper maintenance and functioning of hospitality equipment and facilities.
Participate in the development and implementation of emergency response plans related to hospitality services.
Promote a culture of excellence, teamwork, and continuous improvement within the hospitality services team.

Qualifications:
Diploma or Degree in Hospitality Management, Hotel Management, or a related field.
Minimum of 3 years of experience in hospitality management, preferably in a healthcare or hospital setting.
Strong leadership, communication, and interpersonal skills.
Excellent organizational and problem-solving abilities.
Ability to work effectively under pressure and handle multiple tasks.
Proficiency in using hospitality management software and Microsoft Office Suite.
Strong commitment to providing exceptional patient and visitor experiences.
Knowledge of health and safety regulations related to hospitality services.