Unit Manager-Executive Wing

1 month ago

Nairobi, Nairobi Area, Kenya Avenue Healthcare Full time

**Unit Manager-Executive Wing Job Description**

**Summary:** Manage the quality of care within the unit, ensuring adherence to Avenue Healthcare's policies, protocols, procedures, and standards.

**Job Description:**

As a Unit Manager-Executive Wing, you will be responsible for ensuring the delivery of high-quality patient care within the unit. You will work closely with the Nursing Services Manager/HR to ensure optimal staff levels, efficient use of overtime and locums, and effective training programs.

**Key Responsibilities:**

* **People Management:**
* Efficient staffing: Liaise with the Nursing Services Manager/HR to ensure optimal staff levels, including reallocation of staff depending on staffing needs, and efficient use of overtime and locums.
* Identify training gaps and facilitate training with the Nursing Services Manager/HR.
* Regular staff engagement and monthly staff meetings with documented evidence of attendance.
* Reward, recognition, and discipline: Ensure deserving staff are recognized and rewarded, and disciplinary action is taken without undue delay and per defined policies.
* **Resource Management:**
* Collaborate with the NSM/HR to ensure an updated locum pool.
* Ensure proper inventory of available equipment on a daily basis and ensure they are in good working condition. Report any malfunction to the Bio-Medical Technician/NSM.
* **Financial Management:**
* Ensure the unit is financially viable and demonstrates growth through offering quality care to patients and ensuring good relationships with stakeholders.
* Manage costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring proper pre-authorizations and documentation.
* **Governance:**
* Ensure Avenue corporate governance policies are adhered to.
* Prevent, detect, and report any fraud or criminal activity.
* Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
* **Quality and Safety:**
* Read, understand, and be conversant with all systems, policies, and procedures as outlined in the Hospital Manual.
* Review and act on quality indicator reports.
* Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools.
* Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI, and CLABSI) where applicable.
* **Leadership and Mentorship:**
* Supervise and offer mentorship to patient attendants and nurses per their job description.
* Engage the multi-disciplinary team actively during ward rounds and receive handover reports from the outgoing nurse on shift.
* Ensure proper and detailed documentation of patient notes and review, consulting with fellow clinicians and consultants when necessary.
* **Patient Education and Safety:**
* Provide patient and family education/teaching applicable to the patient's medical condition.
* Discuss patient concerns and answer questions relevant to care.
* Ensure prioritization of patient needs in a documented nursing care plan.
* **Emergency Preparedness:**
* Keep emergency trolley organized for easy use during resuscitation, drugs, and supplies are well stocked, damaged equipment is removed promptly. A checklist should be kept and updated on the 1st and 16th of every month.
* **Communication:**
* Ensure that doctors/consultants are updated on patient's progress and critical values in a timely manner.
* Provide leadership in improving patient care, maintaining standards of care, directing, and teaching personnel in a variety of settings.
* **Invasive Procedures:**
* Ensure that all invasive nursing procedures are done under aseptic technique.
* **Reporting:**
* Compile monthly unit reports by the 1st of every month.
* Compile government reports and submit them by the 2nd of every month.
* **Confidentiality and Privacy:**
* Ensure patient privacy and confidentiality are maintained at all times.
* **Participation in Emergency Response:**
* Participate in emergency response.
* **Drug Administration:**
* Ensure adherence to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation, and client refusal of treatment).
* Ensure that all new drug orders are submitted to pharmacy promptly and STAT doses given within 30 minutes.
* Ensure D.D.A. drugs are safe and register is kept properly per unit requirements.
* Ensure all unused drugs are refunded immediately.
* Ensure all verbal prescriptions are signed within 24 hours by the respective doctor.
* Ensure all treatment sheets have information on drug allergies.
* **Client Satisfaction:**
* Ensure client satisfaction through optimal quality of care, effective communication, timely feedback, and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
* **Additional Responsibilities:**
* Covering the hospital as and when required.
* Any other duty as assigned by your immediate supervisor in line with the job description.

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