Senior Software Implementation Project Lead
3 weeks ago
We are seeking an experienced Software Implementation Manager to lead our customer-facing implementation projects while ensuring timely and efficient software delivery. The ideal candidate will have 8-10 years of experience in managing complex software implementation projects, possess exceptional communication skills, and have a proven track record of working closely with customers to achieve project success.
About the Role- Project Management: Lead the end-to-end implementation process of software solutions for our clients.
- Develop and manage detailed project plans, including timelines, milestones, and deliverables.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure on-time delivery.
- Customer Engagement: Serve as the Escalation point of contact for customers during the implementation process.
- Establish strong relationships with clients, ensuring their needs and expectations are met.
- Conduct regular status meetings with customers to provide updates, address concerns, and align on project goals.
- Collaborate with cross-functional teams, including development, QA, and support, to ensure seamless project execution.
- Facilitate communication between internal teams and customers to resolve any issues promptly.
- Ensure that the implemented solutions meet the highest quality standards and align with customer requirements.
- Oversee user acceptance testing (UAT) and ensure any issues are addressed before final delivery.
- Identify opportunities for improving implementation processes and methodologies.
- Gather feedback from customers and internal teams to refine future implementations.
- 8-10 years of experience in software implementation, project management, or a related role.
- Proven experience in managing customer-facing projects and delivering software solutions.
- Strong understanding of project management methodologies and tools.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong problem-solving skills and attention to detail.
$100,000 - $140,000 per year, depending on location and experience.
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Senior Software Implementation Project Lead
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Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full timeNathan HR Human Resources is seeking an experienced Senior Software Implementation Project Lead to lead our customer-facing implementation projects while ensuring timely and efficient software delivery.Job DescriptionThe ideal candidate will have 8-10 years of experience in managing complex software implementation projects, possess exceptional communication...
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