Senior Software Implementation Project Lead

3 weeks ago


Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time
Nathan HR Human Resources

We are seeking an experienced Software Implementation Manager to lead our customer-facing implementation projects while ensuring timely and efficient software delivery. The ideal candidate will have 8-10 years of experience in managing complex software implementation projects, possess exceptional communication skills, and have a proven track record of working closely with customers to achieve project success.

About the Role
  • Project Management: Lead the end-to-end implementation process of software solutions for our clients.
  • Develop and manage detailed project plans, including timelines, milestones, and deliverables.
  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure on-time delivery.
Key Responsibilities
  • Customer Engagement: Serve as the Escalation point of contact for customers during the implementation process.
  • Establish strong relationships with clients, ensuring their needs and expectations are met.
  • Conduct regular status meetings with customers to provide updates, address concerns, and align on project goals.
Team Coordination
  • Collaborate with cross-functional teams, including development, QA, and support, to ensure seamless project execution.
  • Facilitate communication between internal teams and customers to resolve any issues promptly.
Quality Assurance
  • Ensure that the implemented solutions meet the highest quality standards and align with customer requirements.
  • Oversee user acceptance testing (UAT) and ensure any issues are addressed before final delivery.
Continuous Improvement
  • Identify opportunities for improving implementation processes and methodologies.
  • Gather feedback from customers and internal teams to refine future implementations.
Requirements
  • 8-10 years of experience in software implementation, project management, or a related role.
  • Proven experience in managing customer-facing projects and delivering software solutions.
  • Strong understanding of project management methodologies and tools.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong problem-solving skills and attention to detail.
Salary Range:

$100,000 - $140,000 per year, depending on location and experience.



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