Service Delivery Manager

1 month ago


Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

About Liberty

Liberty is a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We offer a dynamic work environment that fosters growth and development.

Job Description

We are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for delivering high-quality customer support and administration services.

Main Responsibilities

  • Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
  • Ensure customers are satisfied with the company's service and maintain a strong working relationship.
  • Handle clients throughout the implementation life-cycle accurately and promptly.
  • Working with the management team in making some of the business decisions.
  • Support the sales team in business acquisitions, planning, retention, and management.
  • Develop and update client and administrative-related reports.
  • Handle office tasks, such as filing, answering phone calls, and data entry.
  • Handle the contracting process and maintain contracts up to date.
  • Identify and resolve customer-related issues in an appropriate manner.
  • Plan, order, and maintain officer supplies.
  • Any other duties as assigned by the management.

Requirements

  • At least 2 years of experience in customer service and administration.
  • Good business acumen.
  • Strong communication and interpersonal skills.
  • Strong negotiation ability.
  • Analytic ability.
  • Good problem-solving.
  • Should be highly organized.
  • Working knowledge of computer applications.

Salary Information

The estimated salary range for this position is $65,000 - $85,000 per annum, depending on experience and qualifications.



  • Nairobi, Nairobi Area, Kenya Aseka Agencies Full time 30,000 - 43,000 per month

    About the RoleWe are seeking a highly organized and detail-oriented Distribution Associate to join our team at Aseka Agencies.As a key member of our distribution team, you will be responsible for:Ensuring accurate and timely delivery of products.Providing excellent customer service and resolving any issues promptly.Requirements:Excellent communication and...


  • Nairobi, Nairobi Area, Kenya Aseka Agencies Full time 30,000 - 43,000 per month

    About the RoleWe are seeking a highly organized and detail-oriented Distribution Associate to join our team at Aseka Agencies.As a key member of our distribution team, you will be responsible for:Ensuring accurate and timely delivery of products.Providing excellent customer service and resolving any issues promptly.Requirements:Excellent communication and...


  • Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

    Job Title: Software Delivery DirectorWe are seeking an experienced Implementation Manager to lead our customer-facing implementation projects while ensuring timely and efficient software delivery. The ideal candidate will have 8-10 years of experience in managing complex software implementation projects, possess exceptional communication skills, and have a...


  • Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

    Job DescriptionWe are seeking an experienced Software Implementation Manager to lead our customer-facing implementation projects while ensuring timely and efficient software delivery.The ideal candidate will have 8-10 years of experience in managing complex software implementation projects, possess exceptional communication skills, and have a proven track...


  • Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

    We are seeking an experienced implementation professional to lead our customer-facing projects, ensuring timely and efficient software delivery. The ideal candidate will have 8-10 years of experience in managing complex software implementation projects, possess exceptional communication skills, and have a proven track record of working closely with customers...


  • Nairobi, Nairobi Area, Kenya Azure Resort Full time

    Job Overview:Dining service professionals at Azure Resort are responsible for delivering exceptional guest experiences through attentive, knowledgeable, and courteous service. As a key member of our hospitality team, you will be the face of our resort, ensuring that every guest feels valued and cared for.Estimated Salary: $45,000 - $60,000 per annum,...


  • Nairobi, Nairobi Area, Kenya Mombasa County Public Service Board Full time

    Job Description for Mombasa County Policing Authority Member:Summary: Serve as a member of the Mombasa County Policing Authority, providing public oversight and feedback on police service delivery, ensuring accountability of policing services, and promoting community safety.Key Responsibilities:Propose police performance priorities in the county.Monitor...


  • Nairobi, Nairobi Area, Kenya Mombasa County Public Service Board Full time

    Mombasa County, one of Kenya's 47 counties, is the smallest and has an area of 229.7 km2 excluding 65 km2 of water. It is situated in Kenya and has a capital city of Mombasa.**Key Responsibilities of the County Policing Authority:** Propose police performance priorities in the county. Monitor crime trends and set targets for police operations, with a focus...


  • Nairobi, Nairobi Area, Kenya Mombasa County Public Service Board Full time

    Mombasa County is a Kenyan county with its capital and only city being Mombasa. It was reconstituted as a county in 2013, covering an area of 229.7 km² excluding 65 km² of water mass. The county has a number of key functions including proposing police priorities, monitoring crime trends, and ensuring accountability of policing services.Key...


  • Nairobi, Nairobi Area, Kenya Mombasa County Public Service Board Full time

    Mombasa County Overview: Mombasa County is one of Kenya's 47 counties, covering 229.7 km², excluding water mass. Its capital, Mombasa, is the only city in the county. The county was reconstituted in 2013, maintaining its original boundaries.County Policing Authority Functions:Propose police performance prioritiesMonitor crime trends and set targets for...


  • Nairobi, Nairobi Area, Kenya Mombasa County Public Service Board Full time

    Summary: Mombasa County, the smallest in Kenya, seeks members for the County Policing Authority. They will propose police priorities, monitor crime, and provide public oversight. Requirements include residency, good character, and no criminal record.**About Mombasa County**:Mombasa County is one of the 47 counties of Kenya. Its capital and only city is...

  • Customer Service

    7 months ago


    Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

    Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...


  • Nairobi, Nairobi Area, Kenya Golden start Full time 18,000 - 25,000 per month

    Job Description:About the Role: As a key member of the Golden Start team, you will play a vital role in ensuring seamless hotel operations. Your primary responsibility will be to manage daily guest interactions and ensure their stay is comfortable and enjoyable.Key Responsibilities:You will be responsible for assisting guests with booking inquiries,...


  • Nairobi, Nairobi Area, Kenya Golden start Full time 18,000 - 25,000 per month

    Job Description:About the Role: As a key member of the Golden Start team, you will play a vital role in ensuring seamless hotel operations. Your primary responsibility will be to manage daily guest interactions and ensure their stay is comfortable and enjoyable.Key Responsibilities:You will be responsible for assisting guests with booking inquiries,...


  • Nairobi, Nairobi Area, Kenya PHOENIX ORGANIZATION Full time 20,000 - 25,000 per month

    About the RoleAs a Front Office Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our front office. This includes managing front desk activities, welcoming visitors, and providing exceptional customer service.Job Summary:Manage front desk operations, including scheduling appointments and handling written...


  • Nairobi, Nairobi Area, Kenya PHOENIX ORGANIZATION Full time 20,000 - 25,000 per month

    About the RoleAs a Front Office Desk Coordinator, you will be responsible for managing the day-to-day operations of the front office, ensuring that all tasks are completed efficiently and effectively. Key responsibilities include:Overseeing all front desk activities, including phone calls, emails, and visitor interactions.Organizing appointments and managing...


  • Nairobi, Nairobi Area, Kenya PHOENIX ORGANIZATION Full time 20,000 - 25,000 per month

    About the RoleAs a Front Office Desk Coordinator, you will be responsible for managing the day-to-day operations of the front office, ensuring that all tasks are completed efficiently and effectively. Key responsibilities include:Overseeing all front desk activities, including phone calls, emails, and visitor interactions.Organizing appointments and managing...


  • Nairobi, Nairobi Area, Kenya Weider LTD Full time 24,000 - 53,000 per month

    We are seeking a talented Distribution Associate to join our committed team. Your responsibilities will include:Managing the systematic distribution of products to diverse locations.Guaranteeing that shipments are accurate and timely.Demonstrating strong attention to detail to uphold quality standards.The successful candidate should have:Excellent...


  • Nairobi, Nairobi Area, Kenya Weider LTD Full time 24,000 - 53,000 per month

    Weider LTD is looking for a highly skilled Product Distribution Specialist to join our team.Job Overview:This role involves coordinating the distribution of products from suppliers to customers, ensuring timely delivery and high-quality service. The ideal candidate will have excellent communication skills, a robust organizational approach, and the ability to...


  • Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

    Job Title: Strategic Procurement SpecialistNathan HR Human Resources is seeking a skilled Strategic Procurement Specialist to join our team. This exciting role offers an excellent opportunity to work with a dynamic organization and contribute to the success of our procurement function.Job Summary:The Strategic Procurement Specialist will be responsible for...