Client Solutions and Servicing Professional

4 weeks ago

Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time
Job Title: Client Solutions and Servicing Executive

At Nathan HR Human Resources, we are seeking a highly skilled and proactive Client Solutions and Servicing Executive to manage existing client accounts and support pre- and post-sales activities within our contract and temporary staffing division.

Key Responsibilities:
  • Pre-Sales Support:
    • Collaborate with the sales team to gather client requirements and assist in preparing proposals, pricing strategies, and Statements of Work (SOW).
    • Act as a liaison between clients and internal teams to clarify service offerings, client needs, and expectations.
  • Post-Sales Support:
    • Provide ongoing support to ensure that client needs are met after the sale, including contract execution, staff deployment, and issue resolution.
    • Maintain regular communication with clients to assess satisfaction levels and address any concerns related to service delivery.
  • Contract Management:
    • Administer and maintain client contracts, ensuring all agreements are current and aligned with service requirements.
    • Manage the renewal process for client contracts and staff deployments, ensuring timely execution and compliance with terms and conditions.
  • Administrative Duties:
    • Coordinate with the onboarding team to ensure a smooth onboarding process for staff selected by the recruitment team.
    • Prepare and finalize SOWs and contracts for new staff, ensuring accuracy and timely approval by clients.
  • Internal Collaboration:
    • Liaise with the recruitment team to gather necessary details for staff placements and ensure all documentation is complete before deployment.
    • Collaborate with the finance team to track and assist in the collection of overdue invoices.
  • Compliance and Documentation:
    • Maintain accurate and up-to-date records of client contracts, staff deployments, and contract renewals.
    • Ensure all contract management activities adhere to company policies, legal requirements, and client-specific guidelines.
Qualifications:

Experience in account management, sales coordination, or contract management, preferably within the staffing or recruitment industry.

Strong organizational skills with a keen attention to detail.

Proficiency in Microsoft Office Suite, especially Excel, for managing records and generating reports.

Excellent communication and coordination skills for effective teamwork.

Personal Attributes:

Highly organized and detail-oriented, with the ability to manage multiple priorities.

Strong problem-solving skills and a proactive approach to task management.

Professionalism in handling confidential and sensitive information.

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