Strategic Client Liaison
2 weeks ago
Nathan HR Human Resources is seeking a highly skilled Client Solutions and Servicing Executive to manage existing client accounts and support pre- and post-sales activities within our contract and temporary staffing division. This role combines account management with sales coordination, ensuring both client satisfaction and efficient service delivery.
Key Responsibilities- Pre-Sales Support
- Collaborate with the sales team to gather client requirements and assist in preparing proposals, pricing strategies, and Statements of Work (SOW).
- Assist in crafting presentations and documentation for prospective clients, ensuring alignment with staffing solutions.
- Post-Sales Support
- Provide ongoing support to ensure that client needs are met after the sale, including contract execution, staff deployment, and issue resolution.
- Maintain regular communication with clients to assess satisfaction levels and address any concerns related to service delivery.
- Contract Management
- Administer and maintain client contracts, ensuring all agreements are current and aligned with service requirements.
- Manage the renewal process for client contracts and staff deployments, ensuring timely execution and compliance with terms and conditions.
- Administrative Duties
- Coordinate with the onboarding team to ensure a smooth onboarding process for staff selected by the recruitment team.
- Prepare and finalize SOWs and contracts for new staff, ensuring accuracy and timely approval by clients.
- Internal Collaboration
- Liaise with the recruitment team to gather necessary details for staff placements and ensure all documentation is complete before deployment.
- Collaborate with the finance team to track and assist in the collection of overdue invoices.
- Compliance and Documentation
- Maintain accurate and up-to-date records of client contracts, staff deployments, and contract renewals.
- Ensure all contract management activities adhere to company policies, legal requirements, and client-specific guidelines.
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