Strategic Client Liaison

2 weeks ago


Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time
Job Description

Nathan HR Human Resources is seeking a highly skilled Client Solutions and Servicing Executive to manage existing client accounts and support pre- and post-sales activities within our contract and temporary staffing division. This role combines account management with sales coordination, ensuring both client satisfaction and efficient service delivery.

Key Responsibilities
  • Pre-Sales Support
    • Collaborate with the sales team to gather client requirements and assist in preparing proposals, pricing strategies, and Statements of Work (SOW).
    • Assist in crafting presentations and documentation for prospective clients, ensuring alignment with staffing solutions.
  • Post-Sales Support
    • Provide ongoing support to ensure that client needs are met after the sale, including contract execution, staff deployment, and issue resolution.
    • Maintain regular communication with clients to assess satisfaction levels and address any concerns related to service delivery.
  • Contract Management
    • Administer and maintain client contracts, ensuring all agreements are current and aligned with service requirements.
    • Manage the renewal process for client contracts and staff deployments, ensuring timely execution and compliance with terms and conditions.
  • Administrative Duties
    • Coordinate with the onboarding team to ensure a smooth onboarding process for staff selected by the recruitment team.
    • Prepare and finalize SOWs and contracts for new staff, ensuring accuracy and timely approval by clients.
  • Internal Collaboration
    • Liaise with the recruitment team to gather necessary details for staff placements and ensure all documentation is complete before deployment.
    • Collaborate with the finance team to track and assist in the collection of overdue invoices.
  • Compliance and Documentation
    • Maintain accurate and up-to-date records of client contracts, staff deployments, and contract renewals.
    • Ensure all contract management activities adhere to company policies, legal requirements, and client-specific guidelines.


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