Senior Relationship Manager

19 hours ago


Nairobi, Nairobi Area, Kenya Smart Sales Full time
Company Overview

About Smart Sales, Our Mission and Vision:

We are a licensed SMS & Bulk Messaging Solutions and Content Services Provider. Our mission is to refine business processes via smart technology and support Africa's capacity by positively impacting lives and businesses with more options and opportunities through innovative, technology-driven solutions.

Job Description

The Account Manager will focus on retaining and growing relationships with existing clients. This role involves account management, cross-selling and upselling solutions, ensuring seamless KYC processes, and generating referrals to support the business development team.

  • Key Responsibilities
  1. Client Retention and Growth
    Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
  2. Cross-Selling and Upselling Opportunities
    Identify opportunities to introduce new solutions or upgrade existing products and services to the existing accounts.
  3. KYC Process Management
    Oversee and manage the Know Your Customer (KYC) process for new clients, ensuring compliance and accuracy of client information.
  4. Referral Generation
    Encourage and facilitate client referrals to the Business Development (BD) team to support lead generation.
  5. Client Feedback and Reporting
    Gather client feedback to inform product and service improvements and provide regular reports on account performance and growth.
Required Skills and Qualifications
  • Proven ability to build, manage, and retain client relationships.
  • Strong ability to identify opportunities for upselling, cross-selling, and closing sales.
  • Excellent verbal and written communication for effective client interactions.
  • Ability to analyze account performance and generate accurate, insightful reports.
  • Commitment to understanding client needs and providing tailored solutions.
  • Strong organizational skills to prioritize tasks and manage multiple client accounts efficiently.
Benefits

Our compensation package includes basic pay plus commission. You will be working under the direct supervision of our CEO.



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