A Key Player in Delivering Exceptional Customer Experiences

2 days ago

Nairobi, Kenya beBeeCustomerExperience Full time
Job Title: Customer Experience Officer

About the Role

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Officer.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer service.

The successful candidate will be responsible for ensuring seamless onboarding and adoption of our mobility products by educating customers, resolving technical issues, and maintaining high satisfaction levels.

Key Responsibilities
  • Conduct detailed account walkthroughs to ensure customers understand setup requirements and product usage.
  • Provide comprehensive training and troubleshooting support for customers.
  • Leverage customer feedback to continuously improve our onboarding processes.
  • Manage stock receipt and allocation at Mobility outlets and maintain shops according to our health, safety, and environmental standards.
Requirements

We are looking for someone with a college diploma or equivalent (technical/business field preferred) and 2+ years in customer service, preferably in a field-based role.

Technical proficiency in diagnosing and troubleshooting our products is essential, with motorbike knowledge being advantageous.

Strong organizational skills to manage multiple customer records efficiently are crucial. We value candidates who are self-motivated, collaborative, and adaptable to cross-functional team environments.

Why Join Our Team?

At our company, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.

We prioritize well-being and offer flexible work arrangements to support work-life balance.

Join us in shaping the future of mobility solutions and making a positive impact on people's lives.

  • Learner Experience Coordinator

    3 days ago

    Nairobi, Kenya beBeeEducator Full time

    As a member of our team, you will be responsible for enhancing the learner experience by providing consistent engagement, guidance and support while collaborating with the wider team to ensure program success. This is an in-person position requiring 40 hours of work per week.This role plays a critical part in supporting learners throughout their educational...

  • Customer Service

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000

    Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...

  • Customer Care Executive

    5 days ago

    Nairobi, Nairobi Area, Kenya SautiHub Solutions Ltd Full time 45,000 - 60,000

    As a Customer Care Executive, you will be responsible for engaging customers, solving their problems and making their experience smooth and memorable. You’ll represent both SautiHub and our clients with warmth, efficiency and professionalism. This role requires strong communication skills, a calm presence and a commitment to delivering value in every...

  • Senior Healthcare Operations Manager

    3 days ago

    Nairobi, Kenya beBeeHealthcare Full time

    Job TitleA senior healthcare professional sought to oversee the operations of a busy branch. The ideal candidate will have extensive experience in managing resources and staff, with a proven track record of delivering quality customer experiences and driving revenue growth.About UsWe are a leading healthcare provider dedicated to transforming maternal and...

  • Senior Wealth Development Specialist

    1 week ago

    Nairobi, Kenya beBeeWealthManagement Full time

    Job OverviewWe are seeking a highly skilled professional to join our team as a Wealth Manager. As a Wealth Manager, you will be responsible for growing and maintaining relationships with high net worth clients, providing them with expert advice on investments and wealth management strategies.Key ResponsibilitiesBuild and maintain strong relationships with...

  • Senior Business Development Specialist

    4 days ago

    Nairobi, Kenya beBeeMergers Full time

    Business Development Role">We are seeking an experienced Business Development professional to join our Investment Banking team in East Africa. The successful candidate will have a proven track record of originating, structuring and executing mergers and acquisitions transactions across various sectors.This role requires a seasoned understanding of the...

  • Remote Administrative Support Specialist

    4 weeks ago

    Nairobi, Nairobi Area, Kenya beBee Careers Full time 30,000 - 60,000

    Work Remotely with Flexibility">This role offers flexibility and the opportunity to work from the comfort of your home while collaborating with a dynamic team.">As an online worker, you will engage in various tasks that may include:Providing administrative supportAssisting in customer serviceContributing to project managementManaging data entry tasks">Key...

  • Field Service Professional

    2 days ago

    Nairobi, Kenya beBeeCustomerService Full time

    Job Title:Customer Service AmbassadorWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Ambassador. This role will be responsible for providing exceptional service to customers, ensuring smooth daily operations, and delivering outstanding results.About the Role:In this position, you will be the face of our...

  • Dynamics 365 F&O Principal Consultant

    8 hours ago

    Nairobi, Kenya Black Pen Recruitment Full time

    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...

  • Data-Driven Campaign Strategist

    2 days ago

    Nairobi, Nairobi Area, Kenya beBeeMarketing Full time

    Senior Data-Driven Marketing Campaign ManagerThis strategic role involves leading the formulation and execution of data-driven marketing campaign strategies across various channels, ensuring alignment with customer insights and business goals.Develop and execute data-centric marketing campaigns that leverage advanced analytical models to enhance targeted...