Sales Consultant

19 hours ago

Nairobi, Nairobi Area, Kenya Rosie's People Full time 1,200,000 - 3,600,000 per year

PLEASE READ THE FULL JD BEFORE APPLYING. INCOMPLETE APPLICATIONS WILL AUTOMATICALLY BE DISQUALIFIED.
About The Opportunity
Our client is a rapidly expanding e-commerce and logistics business, known for providing seamless courier and delivery services across Kenya. As they continue to grow, they are looking to expand their operations team with a
Sales Consultant.
The role requires someone tech-savvy, customer-obsessed, and able to work independently in a fast-paced, remote setup.

The role is
fully remote but based in Kenya
, and
candidates must be available to start immediately
.

Application Process & Qualifying Questions
To apply, please submit your CV along with a short covering letter answering the five qualifying questions below. Incomplete applications will not be reviewed:

  • Are you based in Kenya and available to start immediately?
  • Do you have experience working in sales, customer service, or telesales? If yes, please describe briefly.
  • What equipment do you currently have to support remote work (laptop, internet connection, noise-cancelling headphones)?
  • Can you describe a time you successfully persuaded a customer or client to make a purchase?
  • What are your current salary expectations and notice period/availability?

Key Responsibilities

  • Engage with customers via phone and chat to understand their needs and offer product recommendations.
  • Convert inquiries into confirmed orders using company-provided insights and data.
  • Build rapport with customers and encourage repeat business.
  • Meet or exceed sales KPIs, including confirmed orders, upsell/cross-sell rates, and revenue targets.
  • Participate in team discussions and suggest improvements to boost customer satisfaction and performance.

Ideal Candidate Profile

  • Previous experience in sales, customer service, or a call centre environment (advantageous, not essential).
  • Excellent communication skills (written and verbal).
  • Confident using digital tools and customer engagement platforms.
  • A proactive and positive attitude with a willingness to learn.
  • Access to a working laptop, computer mouse, stable internet, and noise-cancelling headphones.
  • Self-disciplined, reliable, and able to follow company procedures.
  • Passionate about helping customers and creating a great user experience.

On Offer

  • Competitive salary based on experience.
  • Performance-related bonuses and incentives.
  • Complete training and onboarding provided.
  • A collaborative, remote-first work environment with room for growth.

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