General Manager Operations

1 week ago

Nairobi, Nairobi Area, Kenya mkulimadigital Full time $70,000 - $120,000 per year

JOB VACANCY: General Manager Operations

Company
: MkulimaDigital

Location
: Nairobi, Kitui, Voi and Kajiado.

Employment Type
: Full‑time

Role Overview

is seeking a motivated and experienced
General Operations Manager
to oversee and drive our operational, digital, and content functions. This person will ensure all internal processes, online platforms, e‑commerce, demo farms, and stakeholder engagements run smoothly while protecting company assets.

Duties & Responsibilities

  • Oversee administration and content management across all company social media platforms: Facebook, Instagram, WhatsApp, Twitter (X), and TikTok.
  • Ensure the company blog is kept up to date with fresh, engaging, and relevant content.
  • Ensure the company website and portal are regularly updated, fully functional, user‑friendly, and secure.
  • Manage the farmer onboarding process (converted prospects) from signup through to listing their products on our e‑commerce site.
  • Oversee all e‑commerce operations: product listing, order processing, payment coordination, delivery/tracking, returns, customer feedback.
  • Manage and coordinate company demo farms with the objective of generating content (videos, photos, case studies, success stories) for marketing, education, and engagement.
  • Coordinate with external stakeholders (suppliers, partner organizations, government bodies, NGOs, agritech collaborators) to support operations and growth.
  • Ensure security of company assets — both physical (equipment, demo farm assets) and digital (data, website, platforms).
  • Monitor performance metrics for operations, social media, e‑commerce etc., and produce regular reports with actionable insights.
  • Manage and lead a small team (if applicable), setting priorities, delegating tasks, and maintaining high standards of output and professionalism.

Qualifications & Skills

  • Bachelor's degree in business administration, Agriculture, Agribusiness, Marketing, Information Technology, or a related field. A master's degree is an advantage.
  • Minimum
    3‑5 years
    of experience in operations management, preferably in agritech, e‑commerce, digital content, or a related sector.
  • Strong knowledge of social media platforms and content creation (graphics, video, copywriting). Experience managing blogs, websites, portals.
  • Solid understanding of e‑commerce workflows and tools (product listing, order management, payments, logistics).
  • Experience with farm operations or agricultural production, particularly demo farms, is a plus.
  • Excellent organizational, project management, and multitasking skills.
  • Strong stakeholder management skills: able to liaise with external partners and negotiate where necessary.
  • IT‑savvy; comfortable managing digital platforms and ensuring digital security best practices.
  • Good leadership and team management skills; able to motivate, supervise, and mentor staff.
  • Strong written and verbal communication skills in English; knowledge of Kiswahili/local languages is a bonus.

How to Apply

Please send the following to by
15th November 2025
:

  • CV/Resume
  • Cover Letter (explaining why you are a good fit for this role)
  • 2‑3 work samples (e.g. content pieces, examples of e‑commerce/operational reports, social media campaign work)

What We Offer

  • Competitive salary package commensurate with experience
  • Opportunity to work in a fast‑growing agritech startup with real impact
  • Hands‑on role with wide scope: operations, content, e‑commerce, farming demonstration

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