Business Development Lead

Job Title: Business Development Lead

Location:
Nairobi, Kenya

Reports To:
Country Director

About Us

Crown Interactive is a Nigerian-headquartered software company delivering world-class digital infrastructure solutions for Africa, by Africans. Founded in the UK in 2005 and restructured in 2012 to focus on Africa. We design and implement sovereign digital platforms for governments and critical sectors. With over two decades of experience executing complex projects, we have become Africa's leading partner in sovereign government digital transformation, combining innovation and strong execution to deliver impactful outcomes.

As a software company, we have developed business support systems that facilitate the delivery of our SaaS and Enterprise solutions, thus maximizing our potential value and we're looking for a Head of Operations who shares our passion.

Role Summary

The Business Development Lead (Technical) will play a critical role in driving client adoption, strengthening partnerships, and supporting the technical implementation of Crown Interactive's SaaS and digital solutions. The ideal candidate will serve as the bridge between business strategy and technology execution — enabling growth, ensuring customer success, and maintaining high service standards across projects.

Key Responsibilities

Business Development & Growth

• Identify, develop, and convert new business opportunities in both the
  public and private sectors
  for Crown Interactive's portfolio of SaaS and IaaS solutions.
• Develop and execute
  go-to-market strategies
  that position Crown Interactive as a preferred technology partner for digital transformation projects.
• Lead product demonstrations, client presentations, and technical briefings to showcase solution value and capabilities.
• Build and maintain strong relationships with key decision-makers, partners, and government agencies to support business expansion.

Client Enablement & Training

• Serve as the
  lead trainer
  for implementation partners and client teams, providing both technical and operational onboarding for Crown Interactive's platforms.
• Develop and deliver
  structured training programs, manuals, and user guides
  tailored to different user levels and industries.
• Evaluate training effectiveness and provide continuous learning support to ensure successful solution adoption.
• Support partner accreditation processes and maintain training records for audit and certification purposes.

Technical Support & Solution Delivery

• Act as the
  technical support lead
  , coordinating closely with the IAAS provider, product and engineering teams to troubleshoot and resolve escalated issues.
• Monitor solution performance, identify recurring challenges, and proactively recommend
  system optimizations or feature enhancements
  .
• Assist in
  solution configuration, testing, and rollout
  , ensuring client environments are secure, stable, and aligned with Crown Interactive standards.
• Document all support interactions, maintain incident logs, and contribute to the development of a
  knowledge base
  for internal and client use.

Operational Excellence & Strategy

• Support the
  Chief Operation Officer and product leadership team
  in developing operational frameworks, client engagement models, and service delivery benchmarks.
• Analyze client feedback, usage data, and support metrics to inform product improvements and strategic decisions.
• Ensure that all technical and business activities adhere to
  company policies, security standards, and quality assurance protocols
  .
• Represent Crown Interactive at
  industry forums, exhibitions, and partner engagements
  to promote the company's solutions and thought leadership.

Desired Competencies

• Strong leadership and client relationship management abilities.
• Excellent facilitation, presentation, and negotiation skills.
• Strategic thinker with a results-driven and proactive mindset.
• Collaborative, adaptable, and able to manage multiple client accounts simultaneously.

Qualifications and Experience

• Bachelor's Degree in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of professional experience in business operations, technical support, or SaaS environments.
• Strong understanding of digital platforms, cloud-based solutions, and enterprise technology systems.
• Excellent analytical, communication, and problem-solving skills.
• Proven ability to translate technical solutions into business value for clients.

Work Model:
Onsite

If you think you have what it takes to join our dynamic and vibrant team, please click the apply button to submit your application and forward your CV to