Customer Service Engineer

13 hours ago

Nairobi, Nairobi Area, Kenya Solenis Full time 1,200,000 - 2,400,000 per year

Key Responsibilities:

  • Support the Customer Value proposition in its local and international development and deployment.
  • Spearhead Food and Beverage related technical projects at local and regional level and at key customers.
  • Manage and support, together with the local DSM, the Global and regional strategy implementation.
  • To be responsible for the local deployment of selected international projects.
  • To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.
  • Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.
  • Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.
  • Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing
  • Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break down
  • Generate plant performance report/review the reports and respond to reports and present the same to management.
  • Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.
  • Address client concerns and ensure the resolution of issues in a timely manner.
  • Carrying out hygiene audits and proposing action plans to improve clients' processes
  • Carry out market analysis and assessment of competitor activities.
  • Retain accounts through the development of strong relationships with key decision makers

Key Competencies

  • Engineering: Proficiency in using various software to design and interpret engineering drawings.
  • Technical Skills: Strong knowledge of mechanical and electrical engineering principles.
  • Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.
  • Mechanical Skills: Understanding of machine operations and functionality.
  • Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.
  • Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.
  • Organizational Skills: Keeping track of common issues and maintaining accurate reports.
  • Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.
  • Language: Fluency in French is a must.

Qualifications:

  • Graduate degree in Engineering.
  • 3–5 years of experience in engineering in a B2B setup.

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