Call Centre Nursing Executive

1 week ago

Nairobi, Nairobi Area, Kenya CIC Insurance Company Full time 900,000 - 1,200,000 per year

PURPOSE:
To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre
  • Handle phone calls and visitors, as well as resolve customers' communication through electronic and physical channels
  • Issuance of both in and outpatient approvals for admissible requests for insured members
  • Communication to stakeholders on management of cases and financial liability through reports
  • Provide input for the customer service reports
  • Share daily/weekly and monthly reports as may be required from time to time
  • Participate in cost management initiatives/strategies that have been put in place by the business
  • Handle customer service issues and queries in a timely manner
  • Escalate Customer queries to the relevant job role if necessary
  • Maintain professional ambience within the office premises
  • Promote the organization's customer service charter

Academic and Professional Requirements
Minimum Qualification - Diploma in Clinical Medicine/Nursing (KRCHN)

Experience Required:
Three years of relevant experience in busy health environment

One year experience in a medical call centre management unit

Powered by JazzHR

OYEz0PC8Bz

  • Registered Nurses for Caribbean Island

    2 weeks ago

    Nairobi, Nairobi Area, Kenya MedSciX Full time $1,800 per year

    Position Title: ICU NurseJob Type: Full-timeLocation: Caribbean IslandsAbout the HospitalCaribbean Hospital is a leading healthcare institution in the region, dedicated to providing high-quality, patient-centred medical care. With a team of skilled professionals and state-of-the-art facilities, the hospital offers a comprehensive range of services, including...

  • Call Centre Intern

    2 days ago

    Nairobi, Nairobi Area, Kenya Umba Full time 1,200,000 - 3,600,000 per year

    About UmbaUmba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by...

  • Sales executive

    2 days ago

    Nairobi, Nairobi Area, Kenya Tile & Carpet Centre Ltd Full time 900,000 - 1,200,000 per year

    Company DescriptionTile & Carpet Centre Ltd. (T&C) is one of Kenya's leading companies specializing in building and interior products, catering to interior designers, architects, developers, and homeowners. Our extensive showrooms and large inventory offer a wide selection of tiles, bathrooms, carpets, furnishings, furniture, kitchens, wood floorings,...

  • Business Development Executive

    1 week ago

    Nairobi, Nairobi Area, Kenya Sonar Imaging Centre Full time 900,000 - 1,200,000 per year

    Sonar Imaging Centre is seeking a dynamic and results-driven Business Development Executive (Marketing) to join our Commercial team. In this role, you will identify new business opportunities, craft effective marketing strategies, and build strong partnerships that drive growth, strengthen our market presence, and boost revenue.Key ResponsibilitiesDrive...

  • Sales Executive

    7 days ago

    Nairobi, Nairobi Area, Kenya Medlutek International College-official Full time 900,000 - 1,200,000 per year

    Company DescriptionMedlutek International College-official is a Christian-based healthcare training and staffing company that offers comprehensive, internationally recognized courses. Our focus is on providing all-rounded training in caregiving, nurse aids, certified nurse assistants, and disability specialization. We aim to equip our students with the...

  • Contact Center Social Media Executive

    1 week ago

    Nairobi, Nairobi Area, Kenya Sun King Full time 600,000 - 1,200,000 per year

    Contact Center Social Media ExecutiveDepartment: EasyBuy Program ManagementEmployment Type: Permanent - Full TimeLocation: KenyaReporting To: Contact Center Team Manager - Social MediaDescription Job Location: Nairobi, KenyaAbout Role:As a Contact Centre Social Media Executive at Sun King, you'll play an essential role in shaping customer experiences and...

  • Telesales Executive – Pharmaceutical

    1 week ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 120,000 - 180,000 per year

    Job Title: Telesales Executive – Pharmaceutical Openings: 7 PositionsOur client, a leading player in the pharmaceutical industry, is seeking dynamic and results-driven Telesales Executives to join their growing team. The successful candidates will be responsible for driving sales, building strong customer relationships, and ensuring product visibility...

  • Executive Assistant

    2 weeks ago

    Nairobi, Nairobi Area, Kenya SnapStar Talent Full time 1,200,000 - 2,400,000 per year

    Job Summary:We are seeking a sharp, proactive, and highly organized Executive Assistant (EA) to support our Management team. This role requires someone who is tech-savvy, detail-oriented, and thrives in a fast-paced environment. If you're someone who excels with spreadsheets, keeps projects on track, and embraces feedback as a tool for growth, we want to...

  • Executive Chef

    2 weeks ago

    Nairobi, Nairobi Area, Kenya KOFISI Africa - Centres of Productivity Full time 900,000 - 1,200,000 per year

    Job DescriptionWe are looking for an Executive Chef to join us at the cutting-edge facility, where culinary innovation meets exceptional service and hospitality. This is a unique opportunity to lead and inspire a dynamic team in a brand-new, state-of-the-art location. You will oversee the culinary operations of our KOFISI Kaskazi public restaurant, exclusive...

  • Executive Chef

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Kofisi Full time 2,000,000 - 2,500,000 per year

    We are looking for an Executive Chef to join us at the cutting-edge facility, where culinary innovation meets exceptional service and hospitality. This is a unique opportunity to lead and inspire a dynamic team in a brand-new, state-of-the-art location. You will oversee the culinary operations of our KOFISI Kaskazi public restaurant, exclusive members-only...