Human Resources Officer

We are seeking a highly capable and service-oriented Human Resources Officer to support our dynamic team based in Nairobi, Kenya. In this role, you will be the first point of contact for HR-related matters, ensuring smooth and efficient delivery of core HR functions such as recruitment, onboarding, employee relations, and compliance. You will work closely with line managers, employees, and the General Manager to help drive a positive employee experience while maintaining alignment with our HR strategy and business goals.

Role responsibilities:

HR Recruitment and Onboarding

• Administer and execute on all approved staff authorizations with line managers and approvers.
• Support the line manager in the recruitment process with key vacancies for junior/skilled workers level.
• Working with the recruitment specialist to ensure the interview process concludes timeously and successfully.
• Liaise with the agreed line managers and South African HR Team in the arranging new employee functional induction plan and ensure smooth implementation of the plan.
• Tracking the HR onboardings steps to ensure that all new employees are timeously admitted to the relevant Systems, Provident Funds, Medical scheme and Funeral Benefit Fund.
• Manage the effective end-to-end onboarding process for new specialist and skilled workers, including check-ins 1 month and 3 months.
• Meet with allocated line managers on a monthly basis and provide them with HR Related support for new staff. (e.g. Trouble shooting issues, checking KPIs, checking job profiles were agreed, checking HR policies are discussed).

HR Operational Tasks

• Monitor HR Legislation in country and update management of regular changes.
• Ensure effective and timely follow-up and resolving of HR and Payroll related queries.
• Facilitate and administer the timely processing of all paperwork on PowerApps relating to staff changes e.g. terminations, new hires, personnel movements, appointments and promotions.
• Update and maintenance of HR Records with new employee information, changes in benefits and other details
• Update and take accountability for the teams HR tracker monitoring key monthly HR processes and advising the Head where intervention is required for cut off deadlines or possible issues (Including temps ending, new starts, termination status, incapacity cases, status changes, maternity agreements)
• Check the Job Confirmation list monthly and recommend corrections if required.
• Assist in the collation of information for reporting purposes and sometimes compiling various reports and presentations as directed by HR Head.
• Maintain an efficient e-filing and follow up system for all HR and other confidential documents to ensure timely processing with the various departments.
• Ensure all information is captured in the relevant folders on the One drive with corresponding documents in the file.
• Provide HR guidance to agreed line managers on discipline, retention and absenteeism
• As directed/guided by the HR Head provide line manager with day-to-day support with basic HR Queries.
• Ensure job profiles and org structures are up to date for the team.
• With support from the South African HR Team, assist the line managers with handling grievances, discipline and employee concerns including sending out documentation, setting up hearings.
• Support the HR Head to facilitate feedback sessions and collation of action plans on a tracker for your agreed teams.
• Take on agreed duties in key HR initiatives to increase employee engagement (Including quarterly recognition, special days, birthday reminders monthly)

HR Projects and Initiatives

• Implement agreed HR Projects per quarter including but not limited to:
• Co-ordination of all wellness events and activities to employees on a need's basis.
• Career Day Events.
• Wellness days
• Internship Programme Onboarding and Placement
• Recognition Programme launches
• Women's Committee

Minimum requirements:

To be successful in this role, you will need a relevant qualification in Human Resources or Business Administration, along with a minimum of three years' experience in an HR support role—ideally within the manufacturing sector. You should have hands-on experience in key HR processes such as recruitment, onboarding, employee engagement, discipline handling, and responding to payroll queries. Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint, is essential.

Strong communication and interpersonal skills are critical, as the role requires frequent interaction with employees, line managers, and external partners. You must be comfortable working under pressure, managing multiple projects simultaneously, and maintaining high levels of accuracy and attention to detail. A structured approach to work, excellent time management, and a customer service mindset are key traits we're looking for. Additionally, you should be a collaborative team player with the flexibility to across different work time zone differences.

"We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices"