Duty Manager
4 weeks ago
Key Responsibilities:
- Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
- Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
- Ensure adherence to quality standards.
- Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
- Investigate accidents/untoward incidences at the night and inform the relevant manager.
- Participate in development and implementation of policies for improvement of patient care and safety.
- Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
- Ensure service uptime of >99% for all clinical and non-clinical services.
- Ensure product availability as per service standards.
- Ensure robust enterprise risk management practices.
- Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
- Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
- Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance, and the relevant managers.
- Inform the NSM & MSM of high-risk and sensitive patients.
- Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.
- Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.
- Provide leadership, guidance, and managerial support to shift staff, fostering a positive and supportive work environment.
- Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
- Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand.
- Assist in staff development through bedside teaching, skill checks, mentoring, and appraisal.
- Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.
- Collaborate with senior managers, other duty managers, and department heads to address cross-functional challenges and promote organizational objectives.
Person Specification:
- Bachelor of Science in Nursing (Must)
- A valid nursing council of Kenya license
- Valid certification in BLS, ACLS, or ATLS
- At least 5 years of nursing experience in a managerial position
- Prior experience managing a large team
- Proven ability to enact and implement policies and procedures
- Customer focus and results-oriented
- Teamwork and result-oriented
- Ethical and reliable
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