Assistant Manager

4 days ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

A highly skilled Bank Branch Manager is sought to lead a team and drive business growth in a dynamic and challenging environment.

Key Responsibilities:

  • Customer Service: Deliver exceptional customer service, ensuring a positive experience for clients and building strong relationships.
  • Branch Operations: Implement and administer operational processes, ensuring efficiency and effectiveness in branch operations.
  • Risk Management: Identify and mitigate operational risks, ensuring the security of branch assets and employees.
  • Cash Management: Manage cash and float, ensuring accurate reconciliation and minimizing losses.
  • People Management: Lead and develop a high-performing team, fostering a culture of excellence and continuous improvement.
  • Reporting and Analysis: Review and analyze reports, identifying trends and areas for improvement.
  • Cross-Selling and Upselling: Identify opportunities to cross-sell and upsell bank products, driving revenue growth.

Requirements:

  • Education: Bachelor's degree in a business-related field.
  • Experience: 5-6 years of working experience in a similar role.
  • Skills: Strong interpersonal, organizational, and analytical skills, with a focus on confidentiality, integrity, and people management.

About the Company:

Rafiki Bank is a leading financial institution committed to delivering exceptional services and driving business growth.



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