Customer Engagement Specialists

14 hours ago


Nairobi, Nairobi Area, Kenya Sterling credit ltd Full time

Job Overview

">We are seeking experienced Customer Engagement Specialists to join our sales team at Sterling Credit Ltd. In this role, you will be responsible for building and maintaining strong relationships with customers, identifying new business opportunities, and driving revenue growth through strategic sales initiatives.">

Key Responsibilities:

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  • Engage with customers through various channels, including phone, email, and social media, to provide exceptional customer service and support;">
  • Develop and implement targeted sales strategies to drive revenue growth and meet sales targets;">
  • Maintain accurate records of customer interactions, including call logs, emails, and meeting notes;">
  • Collaborate with internal stakeholders to ensure seamless execution of sales strategies and customer engagement initiatives;">
  • Stay up-to-date on industry trends and competitor activity, using this information to inform sales strategies and customer engagement approaches;">
  • Meet or exceed monthly and quarterly sales targets, while consistently delivering exceptional customer experiences;">
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Requirements

">To succeed in this role, you will need:">
  • ">
  • At least 2 years of experience in sales or customer-facing roles, preferably within the financial services industry;">
  • Proven track record of success in meeting or exceeding sales targets, while delivering exceptional customer experiences;">
  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike;">
  • Strong problem-solving and analytical skills, with the ability to identify opportunities and develop effective solutions;">
  • The ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously;">
  • A bachelor's degree in Business Administration, Marketing, or a related field;">
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What We Offer

">As a valued member of our team, you can expect:">
  • ">
  • A competitive salary and bonus structure;">
  • Ongoing training and development opportunities to enhance your skills and knowledge;">
  • A dynamic and supportive work environment, with access to cutting-edge technology and resources;">
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off;">
  • The opportunity to work with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences;">
  • The satisfaction of knowing that your contributions are making a meaningful impact on the lives of our customers;">


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