Customer Service – A.I. Research Moderator

11 hours ago

Nairobi, Nairobi Area, Kenya Tech Mahindra Full time $12,000 - $30,000 per year

Join the Future of A.I. – Be Part of Cutting-Edge User Research

Are you passionate about technology, research, and delivering a great customer experience? We're looking for highly motivated individuals to support exciting user-testing initiatives for next-generation consumer AI devices. As a
Customer Service – A.I. Research Moderator
, you'll play a critical role in shaping how people interact with tomorrow's tech.

What You'll Do:

  • Assist with the execution of user-testing studies, including setup, breakdown, and data collection.
  • Guide participants through study protocols and ensure a smooth and professional experience.
  • Maintain lab cleanliness and care for testing equipment.
  • Recruit and intake participants based on specific study demographics.
  • Record and report participant experiences accurately and consistently.
  • Provide daily support to User Research staff and project managers.
  • Ensure on-time attendance and meet daily participant goals.
  • Uphold project and client confidentiality at all times.

What We're Looking For:

Required Skills & Qualities:

  • Strong communication skills – both verbal and written.
  • Friendly and professional demeanor – able to make participants feel at ease.
  • Organized, detail-oriented, and able to multitask efficiently.
  • Adaptable to fast-paced, dynamic environments.
  • Comfortable handling both administrative and people-facing tasks.
  • Physically fit – able to assist participants throughout the day.

Technical Requirements:

  • Basic computer proficiency (MS Office, data entry, tracking systems).
  • Comfortable with tech devices and prototype testing.
  • Ability to interpret and work with research data.

Experience:

  • Customer Service: 2 years (Preferred)
  • Market Research: 2 years (Preferred)
  • Participant based research studies: 2 years (Required)

Qualifications:

  • High School Diploma required; college-level coursework or degree in Psychology, Human-Computer Interaction, Anthropology, Communications, Market Research, or related field is preferred.
  • Bi-lingual preferred but not essential, English and Spanish.

Locations:

  • Relocation is not offered
  • Must be able to commute to office daily

Preferred:

  • Ability to read and interpret documents such as operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively with clients and employees of organization.
  • Flexible with schedule changes based on project needs.

Opportunities:

  • Get on the job training and mentoring from industry experts in user research and technology development
  • Help support the development of AI training in consumer devices
  • Work in User testing for New Technology


Ready to make a real impact in the development of emerging AI technologies?

Apply today and be part of something transformative.

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