Sokoxtra Online Sales Associate

7 days ago

Nairobi, Nairobi Area, Kenya SokoXtra Full time $70,000 - $120,000 per year

Role Overview

The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.

Key Responsibilities

  • Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
  • Educate customers on product features, pricing, promotions, and policies.
  • Assist customers through the buying process—guiding them from product selection through checkout and payment.
  • Upsell/cross-sell complementary products or services.
  • Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
  • Track sales leads, follow up on abandoned carts, and help recover sales.
  • Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
  • Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
  • Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.

Required Skills & Qualifications

  • Proven experience in online sales, e-commerce, or customer service roles.
  • Strong communication skills (written & verbal).
  • Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
  • Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
  • Target-driven mindset with ability to meet or exceed sales KPIs.
  • Problem-solving ability: handle customer complaints / logistical issues with composure.
  • Basic knowledge of payment methods, shipping/delivery logistics.
  • High school diploma required; tertiary education in business, marketing or related field is a plus.

Preferred

  • Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
  • Familiarity with digital marketing / promotions.
  • Experience with upselling / cross-selling.
  • Multilingual (if customers speak different languages) or knowing local dialects.

Working Conditions

  • This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
  • Hours may include evenings or weekends to cover peak customer demand.
  • May involve performance-based incentives / commissions.

How to Apply via

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