Duty Manager at Kempinski Hotels
Found in: beBee S KE - 3 weeks ago
Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
Responsibilities
Ensures the smooth running of the operations on a day to day basis and in a proactive manner.
Support and assist all Front Office sections.
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g., Housekeeping, Engineering, Sales and Reservations of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
Follow up with Housekeeping any unresolved room discrepancies.
Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Ensures that all departmental information is kept accurately and up to date.
Promotes in house sales and facilities to maximize hotel revenues.
Understand and carries out duties in line with Hotel Emergency Procedures.
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Inspects guestrooms on a daily basis.
Co-ordinates/Assists security personnel in all related matters.
Responds promptly to any operational requests from Front Office and other hotel departments.
Attends to referred and unsolved problematic situations.
Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
Completes VIP, delegations and group leaders welcome and farewell as appropriate.
Conduct efficient hand-over with coming Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
Degree/Diploma in Hotel Management or Front Office Operations.
Minimum 5 years Front Office Supervisory position. Preferable experience as Section Head in 5-star property.
Good Communication skills.
Knowledge and experience in the use Opera.
Proficiency in Excel and Word.
Knowledge in a foreign language will be a distinct advantage.
Presentable, well-spoken individual.
Pleasant and outgoing personality.
Mature & Customer focused.
Excellent grooming skills and must be well versed in professional and personal etiquette.
Fluent speech skills.
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Found in: beBee S KE - 3 weeks ago
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Found in: beBee S KE - 4 weeks ago
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Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments....
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Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Key Responsibilities Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to: Check in the arriving guest and check out...
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Engineering Trainee at Kempinski Hotels
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/...
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Executive Pastry Chef at Kempinski Hotels
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Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Plan, organize, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits...
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Business Development Trainee at Kempinski Hotels
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments....
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Found in: beBee S KE - 3 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Assist in the daily management of Pastry Operations including organizing and managing daily kitchen operation, maintaining food quality standards and...
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Food and Beverage Trainee at Kempinski Hotels
Found in: beBee S KE - 3 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Key Responsibilities Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to: Be knowledgeable of all services and products...
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Food and Beverage Trainee at Kempinski Hotels
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/...
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Kitchen Trainee at Kempinski Hotels
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeKempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. Summary Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments....
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Business Development Trainee
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments...
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Food and Beverage Trainee
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments...
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Marketing Trainee
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments...
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Front Office Trainee
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments...
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IT Trainee
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments...
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Engineering Trainee
Found in: beBee S KE - 4 weeks ago
Nairobi, Kenya Kempinski Hotels Full timeABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments...
