Tech Operations Manager

1 week ago

Nairobi, Nairobi Area, Kenya Austral Education Group Full time 1,200,000 - 2,400,000 per year

THE ROLE

Austral's Tech team is looking for a Tech Operations Manager to take full ownership of our internal IT operations, from managing global infrastructure and devices to enforcing cybersecurity practices and overseeing license usage across departments.

This is a high-impact role at the center of our company's technology ecosystem. You'll not only ensure operational stability, but also act as a gatekeeper for our SaaS tools, tracking usage, identifying inefficiencies, and regularly reporting insights directly to the CTO.

You'll have support from a junior team member to help execute infrastructure and support tasks and will collaborate with external specialists for strategic software evaluations when needed.

WHY JOIN US

  • Make a direct impact on the operational efficiency of a global, fast-moving company.
  • Collaborate directly with the CTO and shape our internal technology landscape.
  • Be a key voice in decisions on tooling, governance, and digital enablement.

YOUR RESPONSIBILITIES

Operations & Infrastructure

  • Manage company-wide hardware lifecycle (procurement, maintenance, replacements), including purchases, onboarding and offboarding of devices.
  • Ensure devices and systems are secure, updated, and standardized across regions.
  • Implement and oversee IT support processes, including triage and escalation.

Security & Compliance

  • Apply and enforce cybersecurity and data privacy procedures.
  • Support the CTO in responding to vendor/client security and privacy inquiries.
  • Coordinate and apply regular software updates and patches.

Tool Governance & Usage Gatekeeping

  • Maintain a centralized inventory of all SaaS tools used across the company.
  • Track license usage, user access, and tool adoption across departments.
  • Identify unused or underused tools and raise recommendations for change or consolidation.
  • Identify opportunities to negotiate better terms in active contracts;
  • Produce monthly reports and insights to the CTO on usage trends and optimization opportunities.
  • Maintain standardized evaluation tools (Evaluation Guide and Evaluation Report) to guide and support other departments in proposing or comparing software platforms.
  • Act as a neutral facilitator to ensure tools are benchmarked against business needs, budget, and security criteria — while involving external specialists where needed.

Internal Support & Knowledge Management

  • Coordinate, research and solve internal tech issues and support tickets.
  • Maintain an up-to-date internal knowledge base of tools and troubleshooting guides.

REQUIREMENTS

Core / Must Haves

  • Strong experience with IT support, infrastructure, or operations (3+ years).
  • Proven ability to manage licenses, endpoints, and software environments.
  • High proficiency in Google Workspace.
  • Comfortable with tracking tools and reporting usage patterns.
  • Clear and effective communicator across technical and non-technical audiences.
  • Strong organizational and time management skills.

Nice to Have

  • Proven ability to manage other resources/team (freelancers, interns, etc)
  • Familiarity with tools like Salesforce, Slack, Travefy, Conga, or similar SaaS platforms.
  • Experience working with cybersecurity standards (e.g. GDPR, SOC 2).
  • Experience with leading software evaluation processes.
  • Background in distributed/global IT environments.

WHAT YOU GET

  • Work with autonomy in a global, mission-driven company.
  • Close mentorship and direct access to the CTO.
  • Opportunity to shape the evolution of IT and platform governance.
  • A clear growth path toward Infrastructure Leadership or Platform Management.

  • Sales Operations Executive

    1 week ago

    Nairobi, Nairobi Area, Kenya Foresight Tech Group Full time 900,000 - 1,200,000 per year

    The CompanyForesight Tech Group, a leading East African technology solutions provider, seeks a strategic Sales Operations Executive to lead bid management and drive new business acquisition. You'll transform our tender approach while building key partner relationships to maximize win rates and profitability.Key ResponsibilitiesBid Management: Lead...

  • Executive Assistant w/ Tech Fluency

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Wanzia Full time 900,000 - 1,200,000 per year

    Company DescriptionWanzia is a global creative platform built around books, music, and film. We empower creators to publish independently, retain full rights to their work, and engage directly with audiences around the world. Our platform allows fans to support and interact with their favorite creators through exclusive content and community experiences....

  • Regional Tech Support

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Ecosafi, the Better Cooking Company Full time 90,000 - 120,000 per year

    EcoSafi is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers'...

  • Customer Service – A.I. Research Moderator

    2 days ago

    Nairobi, Nairobi Area, Kenya Tech Mahindra Full time $12,000 - $30,000 per year

    Join the Future of A.I. – Be Part of Cutting-Edge User ResearchAre you passionate about technology, research, and delivering a great customer experience? We're looking for highly motivated individuals to support exciting user-testing initiatives for next-generation consumer AI devices. As aCustomer Service – A.I. Research Moderator, you'll play a...

  • AI Engineer

    1 week ago

    Nairobi, Nairobi Area, Kenya BQI Tech Full time 1,200,000 - 2,400,000 per year

    About the RoleThe AI Engineer will be responsible for building and integrating AI capabilities into and client solutions. This includes working with machine learning models, natural language processing (NLP), MCP Agents and intelligent automation frameworks. The role blends software engineering excellence with applied AI knowledge.Design, develop, and deploy...

  • Food And Beverage Operations Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya CINNABON KENYA Full time $40,000 - $60,000 per year

    Company DescriptionCinnabon Kenya is the official Cinnabon franchise in Kenya, located at Village Market, Nairobi. Known for our freshly baked cinnamon rolls, signature beverages, and indulgent treats, we create moments of pure joy with every bite. The brand, founded in 1985 in Seattle, USA, is a global icon in the Food & Beverage industry, celebrated for...

  • Credit Operations Manager, Nairobi Kenya

    1 week ago

    Nairobi, Nairobi Area, Kenya Field Intelligence Inc. Full time $100,000 - $120,000 per year

    RESPONSIBILITYOperations Development. Work across finance, tech, and growth teams to drive development of Field's credit operations in Kenya.Credit-building programs for health-sector SMEsUnderwriting strategies, processes, and technologiesCredit management and control systemsCollections processes, technologies, and partnershipsImplementation: Manage...

  • Operations Associate

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are seeking...

  • Operations Associate

    1 week ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 600,000 - 1,200,000 per year

    About ShipShap Kenya ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently. Role Summary We are...

  • Sales and Operations Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya CHASTESPACE Full time 900,000 - 1,200,000 per year

    Company DescriptionChasteSpace Kenya is a bold, modern cleaning company offering residential, commercial, and post-construction cleaning services. We pride ourselves on delivering spotless results with a people-friendly and eco-friendly approach.Role DescriptionThis is a full-time hybrid role for a Sales and Operations Officer based in Nairobi County, Kenya,...