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General Manager, Carduka at

4 months ago

Nairobi, Nairobi Area, Kenya NCBA Group Full time

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.


JOB PURPOSE STATEMENT

The General Manager for our automotive ecosystem platform will play a pivotal role in shaping the vision and strategic direction of the product (CarDuka).


This role is responsible for overseeing all aspects of our platform's operations, ensuring seamless collaboration and value creation among automotive value chain partners, which include car dealers, financing partners, garages, insurance companies, tracking companies, and spare parts suppliers.


The General Manager will lead a dynamic team, drive innovation, and facilitate partnerships to create a holistic and efficient ecosystem that enhances the automotive experience for consumers and businesses.

Ultimately, the General Manager is entrusted with achieving sustained growth, profitability, and industry leadership while maintaining the highest standards of quality and user satisfaction within the automotive ecosystem.


KEY RESPONSIBILITIES:

Vision and Strategy:
Develop and articulate a clear and compelling vision for the Carduka's growth and impact within the automotive industry.
Create and execute a comprehensive strategic plan that aligns with the Carduka's objectives.
Develop operational plans for product growth and improvement of sales. Ensure that all aspects of the business operate smoothly.

Stakeholder Engagement:

Forge and nurture strong relationships with key stakeholders in the automotive value chain, including car dealers, financing partners, garages, insurance companies, tracking companies, and spare parts suppliers.

Leverage these partnerships to enhance the platform's offerings and value proposition.

Team Leadership and Development:
Build and lead a high-performing team, fostering a culture of innovation, collaboration, and excellence.
Provide guidance and mentorship to team members, promoting their professional growth and development.
Oversee the hiring, training and performance management of staff.
Be involved in staff selection, training development, scheduling, performance management and ongoing professional development of employees

Product Development and Innovation:
Oversee the development, enhancement, and optimization of the platform to meet the evolving needs of the industry.
Drive innovation in product features and services to maintain a competitive edge.
Ensure a data-driven decision-making process across the organisation
Work closely with product owners to ensure product market fit

Financial Management:
Manage the Carduka's financial health, including budgeting, and investment decisions.
Ensure financial sustainability and profitability.
Manage the annual budget to ensure objectives are met within financial and resource constraints

Marketing and Branding:
Develop and implement effective marketing and communication strategies to raise brand awareness and attract users.
Manage public relations, brand identity, and marketing campaigns. Implement brand strategies aimed at building the product's brand.
Devise advertising and promotional plans and be involved in product positioning and global brand marketing development

Legal and Regulatory Compliance:
Ensure Carduka operates within all legal and regulatory frameworks.
Oversee contracts, agreements, and compliance matters.

User Experience and Satisfaction:
Prioritize a seamless and positive experience for all platform users.
Address customer feedback, resolve issues, and maintain high standards of user satisfaction.

Innovation and Research:
Stay abreast of emerging trends and technologies in the automotive industry.
Lead research and development efforts to enhance the platform's capabilities.

Requirements

KNOWLEDGE & SKILLS:
Ability to define the long term business strategy while also addressing the hands-on tactical needs of the business at all levels
Proactive, ethical, high energy, hands-on manager with great interpersonal skills to function across all levels of the organization as well as with external entities
Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
Strong organizational and project management skills; attention to detail
Proven business management experience in an unstructured and fast paced environment
Proven experience building strong business partnerships and executive presence; able to establish credibility and support with other stakeholders
Outstanding time management skills
Results-oriented approach to work; willingness to do whatever it takes to help the team
Ability to identify and implement efficiencies and process improvements
Able to deliver highest standards of customer service
Strong problem solving and creative skills
Understand the extended enterprise and have an appreciation for value creation based on understanding of overall vision for the business

QUALIFICATIONS:
Minimum of 12 years of sales and business development experience with increasing levels of responsibility
Proven track record of leadership in a dynamic and innovative environment, preferably in a tech or platform-based startup.
Strong understanding of the automotive industry and its value chain.
Exceptional strategic thinking and decision-making skills.
Excellent interpersonal and communication abilities.
Financial acumen and the ability to manage budgets.
Demonstrated experience in building and leading high-performing teams.
A deep commitment to innovation and user satisfaction.