Head of Customer Unit SEA
4 weeks ago
**Job Title:** Head of Solution Line Business and Operations Systems (BOS) Delivery
About Ericsson: Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators.
- Leading a cross-functional team of Delivery Managers, Solution Architects, Solution Integrators, and Operations professionals
- Responsible for the delivery of services from pre-sales to delivery within the Business and Operations Systems scope
- Ensure project and ADM execution excellence with adherence to Service Delivery Tools, Process, and Methods
- Services profitability improvement through cost control, quality adherence, and automation
- Deliver financial and demand forecasts
- Meet assigned Live Node Activity (LNA) KPIs
- Instill a culture for add-on sales and customer value maximization
Requirements:
- 10-15+ years of experience within Telecommunications/Systems Integration, ADM, and Operations Industry driving sophisticated programs and managed operations
- University degree in ICT/Engineering; graduate degree such as an MBA is considered a plus
- Strong People Manager track record leading Senior Team members and leading Leaders
- Demonstrated experience leading in a cross-functional, highly matrixed, and globally distributed team
- Certifications such as PMP, Program Director certification, TOGAF, ITIL are a plus
Key Qualifications:
- In-depth knowledge of different SDLC methodologies including Agile
- Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio
- Strong consultative, presentation, and communication skills
- Proven track record within a time-sensitive and high-pressure environment
- Highly proficient collaboration skills
- Solid ability to communicate effectively at executive levels
Language Skills:** Fluent in English
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