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Sales Executive

3 months ago

Nairobi, Nairobi Area, Kenya CFAO Kenya Full time
CFAO Kenya caters to demand for services and equipment, healthcare and consumer goods in Africa and the French overseas territories through several areas of expertise

Main Responsibilities of the Job

Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making

Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales.

Prepare quotations in a timely manner in line with the CFAO Mobility Kenya guidelines to assist close sales in a timely manner.

Create sales orders in the system to facilitate timely invoicing.
Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans
Maintain regular contact with clients to promote retention and generate referrals and new business opportunities
Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention
Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed
Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimize customer complaints and enhance the closing of sales deals
Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention
Actively participate in promotional and customer training activities to market the
company's products and services to increase product awareness for enhanced sales
Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Mobility Kenya brands
Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget
Support in the unit ordering process to ensure optimal stock holding at all times
Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
Assist customers in filing government tax documentation e.g. itax in order to prepare advance tax documents

Minimum level of experience and competencies required to perform effectively in the role

Degree in sales and marketing or other relevant field
3 years' working experience in sales in sales in the automotive industry
Proficient in Microsoft Office applications/computer literacy
Driving Skills
Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
Excellent Customer Service skills